Customer Experience Liaison

2 weeks ago


Perth, Western Australia ABN Group Full time

About Us

At ABN Group, we pride ourselves on being a pioneer in the building, property, and finance industries. With a legacy spanning almost 45 years, we have crafted over 90,000 homes in Western Australia and Victoria, earning the trust of our community.

We are a family of 1,900+ employees and 3,000+ subcontractors, united by our values of Relentless, Fun, Authentic, Passion, Excellence, and Leadership. Our market-leading companies, including Dale Alcock Homes, Homebuyers Centre, Webb & Brown-Neaves, PACT, Resolve Finance, and Home Collective, offer exclusive discounts to our employees.

The Role

As a Customer Experience Coordinator, you will be the first point of contact for our valuable customers, providing regular updates and ensuring they are well informed throughout their building journey. Your key responsibilities will include guiding and supporting customers, handling and responding to their queries positively and efficiently, and liaising with internal stakeholders to seek information.

We are looking for a collaborative team player with a positive attitude and a passion for providing an amazing customer experience. Our Coordinators have a natural ability to build great relationships with our customers and guide them through their building journey. You will need to be resilient, empathetic, and an effective communicator to ensure our customers are heard and they are kept well informed.

What We Offer

We offer a range of benefits, including flexible work arrangements, career growth opportunities, wellness programs, health coverage, and parental leave. Our employee benefits are designed to support your work-life balance and help you thrive in your role.

Apply now if you think you have what it takes to fill this exciting role and be part of our dynamic Customer Experience team.



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