Customer Service Investigator

Key Responsibilities:You will investigate and analyze disputed card transactions to identify recovery opportunities, mitigate losses, and resolve claims. You will provide exceptional customer service by responding to and managing customer and stakeholder enquiries, complaints, and issues through various channels.Key Skills:- Strong problem-solving skills...

At Commonwealth Bank, we're committed to building a diverse and inclusive workforce that reflects the customers, businesses, and communities we serve.The estimated salary for this role is around $80,000 - $110,000 per annum, depending on location and experience.Job Description:We're seeking a skilled Customer Service and Dispute Resolution Specialist to join...

Seeking a highly skilled Customer Dispute Resolution Specialist to join our Compliance and Dispute Services team. At CommBank, we're committed to building a diverse and inclusive workforce reflecting the customers, businesses and communities we serve.We're looking for an individual who can provide superior levels of internal and external customer service by...

We are currently recruiting Casual positions for our Customer Care Specialist role in the contact centre of Commonwealth Bank, a leading banking institution in Australia.About the RoleThis is an exciting opportunity to be part of a dynamic team and work on a hybrid basis, combining remote work with office hours at our Redfern location. As a Customer Service...

We're currently recruiting for a Casual Customer Service Representative role at the Commonwealth Bank.This is a hybrid position, offering flexibility to work from home and in our office. You'll be the friendly voice our customers hear when they contact us, assisting them with their day-to-day banking needs.As a key member of our contact centre team,...

We are currently recruiting Casual positions for our Customer Care Specialist role in banking solutions.Do meaningful work You will be the friendly voice our customers hear when they contact us. You will assist customers manage their day-to-day banking across a range of products and empathetically provide extra care to customers facing challenges meeting...

Role OverviewWe are seeking a highly skilled IntelliMatch Platform Engineer to join our team. This is a key role that will be primarily focused on the Reconciliation and Payments Investigations of Trade Product applications within IntelliSUITE.About UsThe Commonwealth Bank Group (the Group) is one of Australia's leading organisations providing integrated...

Transformative Role in Enterprise ArchitectureWe are seeking an experienced Business Architect to join our team, focusing on Customer Channels and Retail Banking Services. This is a challenging opportunity to develop and implement strategic architecture plans, drive business growth, and improve customer experiences.About the RoleThis Business Architect...

About the RoleWe are seeking a highly skilled Platform Engineering Specialist to join our team. As a key member of our engineering team, you will play a critical role in delivering complex solutions that meet the needs of our customers.The successful candidate will have strong technical skills and experience working with reconciliation and payments...

OverviewThe Commonwealth Bank Group is a leading organisation providing integrated financial services to more customers than any other Australian bank.We have over 44,000 employees across our retail, business and institutional banking, funds management, superannuation, insurance, investment and broking businesses, as well as a range of interests around the...

Career OpportunityWe are currently recruiting for a Customer Care Specialist role in our contact centre.This is a hybrid position that offers the flexibility to work from home and the office.As a Customer Service Representative, you will be the friendly voice our customers hear when they contact us.You will assist customers with their day-to-day banking...

About the RoleWe are seeking a highly skilled and experienced Platform Solutions Engineer to join our team at the Commonwealth Bank. As a key member of our Global Markets engineering team, you will play a critical role in designing, building, and delivering complex solutions for our Reconciliation and Payments Investigations applications.About UsThe...

At Commonwealth Bank, we're seeking an experienced Customer Dispute Analyst to join our Compliance and Dispute Services team.The ideal candidate will have a strong background in dispute resolution and analysis, with excellent problem-solving skills and attention to detail.Key Responsibilities:Analyzing disputed transactions and identifying recovery...

About the RoleWe are currently recruiting Casual positions for our Customer Care Specialist role.As a valued member of our contact centre team, you'll be the friendly voice our customers hear when they contact us. You will assist customers manage their day-to-day banking across a range of products and empathetically provide extra care to customers facing...

About This Role:This is a key opportunity for an experienced supplier manager to join our team at the Commonwealth Bank. As Digital Supplier Operations Manager, you will be responsible for managing suppliers in line with our Supplier Lifecycle Framework and providing oversight, governance, and reporting of key supplier KPIs.Key Responsibilities:Operational...

We are currently recruiting for a Customer Experience Associate to join our team in the Redfern office.Work that Makes a DifferenceThis hybrid role will give you the flexibility to work from home and the office. You will be assisting customers with their day-to-day banking across a range of products and providing empathetic support to those facing...

About the RoleWe are seeking an experienced Product Manager to lead the development of our Virtual Accounts capability, working closely with cross-functional teams to drive strategic outcomes and customer satisfaction.Key ResponsibilitiesLead the product lifecycle including launching new features and initiatives, monitoring and driving product performance,...

About the RoleThe Commonwealth Bank is seeking a skilled Senior Product Manager to lead the development of our Virtual Accounts capability and ensure its seamless integration with our deposit product suite.This is a pivotal initiative to enhance our transactional banking capabilities and drive business growth by meeting emerging customer needs.You will...

We are seeking an experienced Customer Support Specialist to join our Home-in team in Sydney. As a key member of our Operations and Customer Success Team, you will play a vital role in ensuring the success of each customer's property journey from search to settlement.Your primary responsibility will be to manage multiple work streams, including processing...

Transform Business Banking with Expert Product LeadershipWe're seeking an experienced Senior Product Manager to join our Everyday Business Banking (EBB) team at Commonwealth Bank. As a key member of our Deposit and Transactions Crew, you'll be responsible for the development and execution of Virtual Accounts capabilities, ensuring seamless integration with...