Customer Service Representative
1 day ago
We are currently recruiting Casual positions for our Customer Care Specialist role in banking solutions.
Do meaningful work
You will be the friendly voice our customers hear when they contact us. You will assist customers manage their day-to-day banking across a range of products and empathetically provide extra care to customers facing challenges meeting financial commitments.
Key responsibilities include:
- Concierge and welcome calls
- Missed payments and early-intervention collections
- Simple customer service enquiries
Career growth opportunities
This is a hybrid position giving you the flexibility to work from home and the office. We are keen to support you with the next step in your career.
Availability requirements
To be considered for this role, you must have the following availability:
- Be available for a minimum of 10 hours per week, split over 2 shifts. You will also have the opportunity to pick up additional shifts throughout the month.
- Available to work from the office, once a fortnight
- Outside of this, we'll do our best to accommodate your work preferences & availability
Training and development
Training will commence from the start date with all new starters undergoing mandatory training for 5 weeks. The October training will be Wed, Thurs, Fri 9am - 2pm. Throughout your training, you will be fully supported with dedicated leadership and a progressive learning model.
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