Customer Service Representative
1 month ago
At Mercure Brisbane Spring Hill, we are seeking a motivated and friendly Guest Service Agent to join our team. As a key member of our Front Office team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay is nothing short of memorable.
About the Role:
- Deliver outstanding customer service, consistently exceeding guest expectations
- Manage front desk operations, including check-ins, check-outs, and room assignments
- Respond to guest queries and resolve issues efficiently
- Maintain a clean and organized workspace, adhering to health and safety standards
What We're Looking For:
- Relevant work experience in hospitality or a related field
- Excellent communication and interpersonal skills
- Able to work well under pressure and as part of a team
- Flexible availability to work various shifts, including mornings, nights, weekends, and public holidays
We Offer:
- An estimated salary of $60,000 - $70,000 per annum, depending on experience
- A competitive benefits package, including discounts on food and beverage, accommodation, and other perks
- Ongoing training and development opportunities to enhance your skills and career growth
About Us:
Mercure Brisbane Spring Hill is a 4-star hotel located in the heart of Brisbane, offering comfortable accommodations, modern amenities, and exceptional service. As a valued member of our team, you will have the opportunity to grow and develop your career in a dynamic and supportive environment.
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