Customer Service Representative

1 month ago


Spring Hill, Queensland, Australia Accor Full time
Unlock Your Potential as a Guest Service Agent

At Mercure Brisbane Spring Hill, we are seeking a motivated and friendly Guest Service Agent to join our team. As a key member of our Front Office team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay is nothing short of memorable.

About the Role:

  • Deliver outstanding customer service, consistently exceeding guest expectations
  • Manage front desk operations, including check-ins, check-outs, and room assignments
  • Respond to guest queries and resolve issues efficiently
  • Maintain a clean and organized workspace, adhering to health and safety standards

What We're Looking For:

  • Relevant work experience in hospitality or a related field
  • Excellent communication and interpersonal skills
  • Able to work well under pressure and as part of a team
  • Flexible availability to work various shifts, including mornings, nights, weekends, and public holidays

We Offer:

  • An estimated salary of $60,000 - $70,000 per annum, depending on experience
  • A competitive benefits package, including discounts on food and beverage, accommodation, and other perks
  • Ongoing training and development opportunities to enhance your skills and career growth

About Us:

Mercure Brisbane Spring Hill is a 4-star hotel located in the heart of Brisbane, offering comfortable accommodations, modern amenities, and exceptional service. As a valued member of our team, you will have the opportunity to grow and develop your career in a dynamic and supportive environment.



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