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Customer Service Representative

2 months ago


Keilor East, Victoria, Australia Belgravia Leisure Full time
About the Role

We are seeking a highly motivated and experienced sales professional to join our team as a Customer Services Officer at Belgravia Leisure.

Key Responsibilities
  • Achieve daily sales targets by providing exceptional customer service and promoting our health and fitness services.
  • Provide accurate and relevant information to prospective members, handling enquiries in line with company processes and systems.
  • Conduct tours of the centre and facility, turning prospective members into ongoing subscribers.
  • Apply sound cash handling principles and use of Point of Sale (POS) systems.
About You

We are looking for a team player with strong communication skills, able to build rapport and positive relationships with people. You will have experience in working in a sales environment, achieving collective and individual targets, and possessing a flair for influencing and negotiating win-win outcomes.

You will also have strong interpersonal skills, the ability to communicate with a diverse range of guests, and values such as integrity, excellence, courage, openness, respect, leadership, and accountability.

About the Perks

As a staff member of Belgravia Leisure, you will have access to all the leisure facilities in Moonee Valley, including Ascot Vale Leisure Centre and Queenspark Swimming Pool.

About the Company

Belgravia Leisure is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 250 locations across Australia and New Zealand.

Requirements
  • Current First Aid Certificate (Level 2) & CPR
  • Current Working with Children Check (or equivalent)
  • Current National Police Check
  • Customer service and/or sales experience
  • Experience in achieving collective and individual targets
  • Ability to work independently and in a team environment
  • Passion for customer experience
  • Strong interpersonal skills and the ability to communicate with a diverse range of guests