Amazon IT Operations Leader

1 week ago


Dandenong, Victoria, Australia Amazon Full time

Job Overview

As a seasoned leader, we are seeking an exceptional IT Support Manager to join our Amazon Operations team. With a strong background in people management and technical expertise, you will be responsible for leading a high-performing team of IT professionals who provide innovative technical support to Amazon's global operations.

About the Role

This is an exciting opportunity to work at the forefront of technology, driving operational excellence and delivering top-notch service to our customers. You will be expected to:

  • Lead a team of IT professionals with diverse skill sets to deliver cutting-edge technical support
  • Collaborate with operational partners and staff to drive continuous improvement of IT solutions
  • Establish and maintain a positive relationship with internal stakeholders
  • Plan, organize, schedule, and supervise day-to-day technical support activities
  • Measure, monitor, and maintain team performance to meet or exceed Service Level Agreements (SLA)
  • Drive operational efficiency through process creation, automation, and recognition programs
  • Travel up to 30%

Requirements

To be successful in this role, you will need:

  • 5+ years of experience in people management or relevant leadership experience
  • 3+ years of leading technical projects/deliverables at a country or regional level
  • Proficiency in technical document writing and data analysis
  • Bachelor's degree in a related field

Preferred Qualifications

We also welcome candidates with:

  • Extensive working knowledge of Networking (TCP/IP, Routing/Switching & Troubleshooting)
  • Experience presenting root cause analysis and error correction to senior management
  • Established project, program, and time management skills
  • Masters degree in a related field

What We Offer

As an Amazon employee, you can expect:

  • A competitive salary range: $120,000 - $180,000 per year, depending on location
  • Ongoing career development opportunities
  • A dynamic and inclusive work environment
  • The chance to work with cutting-edge technology and innovate new solutions
  • Professional growth and leadership development

About Amazon

At Amazon, we are committed to diversity, equity, and inclusion. We value innovative thinkers and problem-solvers who share our passion for delivering exceptional customer experiences.

Salary Estimate

The estimated annual salary for this position is $150,000, based on national averages and taking into account factors like location, experience, and qualifications.



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