IT Support Manager

7 days ago


Dandenong, Victoria, Australia Amazon Full time

About the Role

We are seeking a highly skilled and experienced IT Support Manager to join our Operations team at Amazon. As an IT Support Manager, you will be responsible for leading a team of IT professionals to provide innovative technical support to our Operations team.

Key Responsibilities

  • Inclusively hire, train, and develop a team of IT professionals.
  • Support all safety programs to ensure a safe work environment for all associates.
  • Interact with management and staff to provide technical assistance for continuous improvement of IT solutions.
  • Establish and maintain a positive, productive relationship with operational partners and staff.
  • Plan, organize, schedule, and supervise the day-to-day technical support activities, including troubleshooting, customer service issues, approvals, and installations.
  • Measure, monitor, and maintain team's ability to meet or exceed contact and resolution Service Level Agreements (SLA).

Requirements

  • 5+ years People Management experience or relevant leadership experience, managing a team of 6 individual contributors
  • 3+ years of leading technical projects/deliverables at a country or regional level.
  • 3+ years of experience with managing IT Infrastructure Operations
  • 2+ years of experience of forecasting and managing budget for effective IT Operations
  • Proficiency in technical document writing.

About Amazon

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.


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