Workforce Planning and Optimization Lead

2 days ago


Melbourne, Victoria, Australia Sportsbet Full time

About Us

Sportsbet is a leading Australian e-commerce business in the online wagering sector, bringing excitement to over 2 million Aussies.

We do this by living our values to create an innovative entertainment brand, trailblazing products and best-in-class platforms that deliver great experiences to our customers.

As part of the Flutter Group, we're a true global player with over 1,300 team members at Sportsbet.

Committed To Responsible Gambling

We have a genuine commitment to responsible gambling demonstrated through our wide range of responsible gambling initiatives and tools.

We're proud to be leaders in responsible gambling in our industry, both locally and globally.

About The Role

The Workforce Planning and Optimization Lead will play a key role in supporting our Workforce Planning function within Sportsbet's Customer Operations division.

Reporting to the Head of Workforce Management, this role will establish an efficient and effective Rostering Model for multiple teams and channels across Sportsbet.

This includes implementing and executing effective insights and reporting around all customer frontline teams.

Key Responsibilities:

  • Build Demand, efficiency, and Shrinkage forecasts using historical data and trends for a range of frontline channels.
  • Develop and manage rosters for frontline teams.
  • Analyse performance data to understand trends and patterns.
  • Provide insights on performance and improvement opportunities to stakeholders.
  • Report on productivity measures such as Occupancy, adherence, efficiency, and cost optimisation.

What We Offer:

We offer a competitive salary of approximately $120,000 - $180,000 per annum, depending on experience.

Genuine flexible working policy with a $800 work from home office allowance.

Daily fresh fruit, free breakfast, sparkling water, and Kombucha on tap in the office.

Tailored career development programs.

Access to end-of-trip facilities with an onsite table tennis and pool table.

Industry-leading Parental Leave support program with 26 weeks paid leave for Primary Carers.

Why Join Us?

We welcome you for who you are, as you are – an inclusive employer who values diversity, equity, and inclusion.

If you think you'd be a great fit but don't necessarily meet everything in the job description, please still get in touch.



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