Customer Relationship Management Specialist
6 hours ago
Unlock your potential as a customer relationship management specialist and drive business growth by developing and implementing lifecycle and loyalty strategies.
The RoleA leading retailer seeks an experienced professional to define and implement CRM strategies in conjunction with the head of digital, manage customer loyalty programs, map customer journeys to identify opportunities for growth, and develop and execute campaigns to drive business results.
Key Responsibilities:- Develop and implement CRM strategies in conjunction with the head of digital.
- Manage customer loyalty programs to foster long-term relationships.
- Map customer journeys to identify opportunities for growth and improvement.
- Design and execute CRM campaigns to drive business results.
- Build and grow the customer database through effective data management.
- Oversee affiliate programs globally to maximize revenue potential.
Our ideal candidate has 2-3 years of experience in a similar role, preferably within fashion retail. Experience with salesforce commerce cloud is highly advantageous. They possess strong analytical skills, excellent communication abilities, and a passion for working collaboratively within a close-knit team.
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