Senior Fraud Investigator

3 days ago

Sydney, New South Wales, Australia Humm Group Full time
About the Role

We are seeking a highly skilled and experienced Senior Fraud Officer to join our Credit Risk team. As a key member of our team, you will play a critical role in protecting hummgroup and its customers from fraud through world-class detection, investigation, data analytics, system optimization, and insights.

Key Responsibilities
  • Review and investigate possible fraud activities
  • Support other team members with complex fraud investigations
  • Liaise with customers and merchants to verify dispute transactions
  • Manage the relationship with customers and merchants throughout the investigation process
  • Stay up-to-date with industry news and rule changes to identify new trends
  • Conduct dispute reviews and manage the process end-to-end
  • Compile reports and intelligence for operational reporting
Requirements
  • 5 years' experience as a Fraud Officer within financial services
  • Strong customer service, stakeholder management, and team leadership experience
  • Knowledge of fraud detection and investigation
  • Advanced problem-solving and investigative skills
  • 2-3 years' experience in the Banking/Finance industry
  • 2-3 years' experience in Chargeback Dispute Management
  • Experience in Fraud Investigation
  • General knowledge of Collections/Recoveries statutes, especially Consumer Credit Code & Privacy Act (desired not essential)
About hummgroup

We are a diversified non-bank financial services institution offering business financing products, credit cards, and point-of-sale finance plans designed around the core needs of today's shoppers, retailers, and small to medium enterprises. We value a fun, vibrant, inclusive culture that embraces diverse perspectives and values the unique contributions of each of our team members.

We invite candidates of all gender expressions, ethnicities, ages, and other culturally diverse groups to apply. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and welcoming and supportive environment where all our people can thrive.

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