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Senior Fraud Investigator

2 months ago

Sydney, New South Wales, Australia Humm Group Full time
About the Role

We are seeking a highly skilled and experienced Fraud Officer to join our Credit Risk team at Humm Group. As a key member of our team, you will play a critical role in protecting our business and customers from fraud through world-class detection, investigation, and data analytics.

Key Responsibilities
  • Review and investigate possible fraud activities, taking proactive steps to determine their legitimacy and determine a course of action for recovery.
  • Liaise with customers and merchants to verify the validity of dispute transactions, ensuring they are kept fully informed throughout the investigation process.
  • Conduct dispute reviews and manage the process end-to-end, including information gathering, data collection, and liaising with merchants and customers.
  • Compile reports and intelligence for operational reporting as required.
  • Contribute positively to the team and wider business by actively participating in team meetings, providing continuous improvement suggestions, and taking on additional responsibilities as needed.
Requirements
  • 5 years' experience as a Fraud Officer within financial services.
  • Strong customer service, stakeholder management, and team leadership experience.
  • Knowledge of fraud detection and investigation.
  • Advanced problem-solving and investigative skills.
  • 2-3 years' experience in the Banking/Finance industry.
  • 2-3 years' experience in Chargeback Dispute Management.
  • Experience in Fraud Investigation.
  • General knowledge of Collections/Recoveries statutes, especially Consumer Credit Code & Privacy Act (desired but not essential).
  • Customer service experience.
About Humm Group

We are a diversified non-bank financial services institution offering business financing products, credit cards, and point-of-sale finance plans designed around the core needs of today's shoppers, retailers, and small to medium enterprises. We value a fun, vibrant, and inclusive culture that embraces diverse perspectives and values the unique contributions of each of our team members.

We invite candidates of all gender expressions, ethnicities, ages, and other culturally diverse groups to apply. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and welcoming and supportive environment where all our people can thrive.