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Senior Fraud Prevention Specialist

2 months ago

Sydney, New South Wales, Australia Humm group Full time
About the Role

We are seeking a highly skilled and experienced Senior Fraud Officer to join our Credit Risk team at Humm group. As a Senior Fraud Officer, you will play a critical role in protecting our company and its customers from fraud through world-class detection, investigation, data analytics, system optimization, and insights.

Key Responsibilities
  1. Review and Investigate Fraud Activities: You will be responsible for reviewing and investigating possible fraud activities, identifying trends and patterns, and developing strategies to prevent and mitigate fraud.
  2. Support Team Members: You will work closely with other team members to support them with more complex fraud investigations, providing guidance and expertise as needed.
  3. Stay Up-to-Date with Industry Developments: You will stay current with industry news, trends, and rule changes to ensure that you are aware of new threats and opportunities.
  4. Compile Reports and Intelligence: You will compile reports and intelligence on fraud trends and patterns, providing insights and recommendations to the team and senior management.
  5. Contribute to Team Success: You will contribute positively to the team's success by actively participating in team meetings, providing continuous improvement suggestions, and taking on additional responsibilities as needed.
Requirements
  • 3-5 years' experience as a Fraud Officer within financial services.
  • Strong customer service, stakeholder management, and team leadership experience.
  • Knowledge of fraud detection and investigation.
  • Advanced problem-solving and investigative skills.
  • 2-3 years' experience in the Banking/Finance industry.
  • 2-3 years' experience in Chargeback Dispute Management.
  • Experience in Fraud Investigation.
  • General knowledge of Collections/Recoveries statutes, especially Consumer Credit Code & Privacy Act (desired not essential).
  • Customer service experience.
About Humm group

Humm group is a diversified non-bank financial services institution offering business financing products, credit cards, and point-of-sale finance plans designed around the core needs of today's shoppers, retailers, and small to medium enterprises. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and welcoming and supportive environment where all our people can thrive.