Fraud Prevention Specialist

1 week ago

Sydney, New South Wales, Australia Ubank Full time
{"title": "Fraud Officer Role Overview", "content": "About Ubank

At Ubank, we empower the digital generation to achieve financial success. Our mission is to provide a daily money companion that brings together smart features and real-time insights to help customers get ahead.

Your Role

As a Fraud Officer, you will be on the front lines of protecting our customers from scams and financial crimes. You will engage directly with customers, conduct thorough investigations, and proactively monitor transactions to prevent fraud.

Key Responsibilities
  • Customer Interaction: Handle customer calls and emails about suspected fraud and assist scam victims.
  • Fraud Investigation: Investigate fraud and scam incidents affecting the bank or its customers.
  • Operational Risk Support: Assess and investigate fraud typologies to meet operational risk requirements.
  • Transaction Monitoring: Monitor transactions and analyze customer behavior to detect potential financial crimes.
  • Fraud Report Review: Review and investigate Fraud Reports from other financial institutions to protect customers and recover funds.
What We Offer
  • Hybrid working model with 3 days in our central Sydney CBD office.
  • Highly collaborative and positive culture.
  • Strong internal development and growth opportunities.
  • Other fantastic benefits to support your well-being.
Our Values
  • Delight the Customer: We put the customer's best interests at the forefront of everything we do.
  • Agile and Brave: Constantly collaborating in new ways to create something genuinely innovative.
  • Value Each Other: We respect everyone's contribution, embracing a common goal and championing individuality.
  • Frank and Authentic: A high-performing team who say what we mean and mean what we say to create a strong team culture.
  • Show Up: We bring our passion, positivity, and sense of fun every day to embrace the challenges of changing the banking game.
Equal Opportunity Employer

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. When you apply, please tell us the pronouns you use.

We acknowledge the Gadigal of the Eora nation as the Traditional Custodians of our local area.

", "lang_code": "en-US"}

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