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Fraud Prevention Specialist

2 months ago

Sydney, New South Wales, Australia Ubank Full time

About Ubank

At Ubank, we strive to empower the digital generation in achieving financial success. We act as a daily financial companion, providing customers with the tools to manage their finances effectively, offering insights and features that help them gain control over their money.

Your Role

As a Fraud Prevention Specialist, you will engage directly with clients, performing comprehensive investigations and actively monitoring transactions. You will be at the forefront of safeguarding our customers against fraudulent activities and will be dedicated to combating financial crime.

This position reports to the Fraud Manager.

Key Responsibilities

In your role as a Fraud Prevention Specialist, you will:

  • Customer Engagement: Address customer inquiries regarding potential fraud and provide support to victims of scams.
  • Fraud Investigation: Conduct thorough investigations into fraud and scam incidents impacting the bank and its clientele.
  • Operational Risk Management: Evaluate and investigate various fraud typologies to fulfill operational risk standards.
  • Transaction Oversight: Monitor transactions and analyze customer behaviors to identify possible financial crimes.
  • Fraud Report Analysis: Review and investigate fraud reports from other financial institutions to protect clients and recover lost funds.

Qualifications

Essential Skills:

  • Exceptional written and verbal communication abilities.
  • Strong attention to detail.
  • Effective collaboration skills with both internal and external stakeholders.
  • Solid understanding of various fraud types and transaction analysis.

Preferred Skills:

  • Familiarity with Microsoft Office Suite, Slack, and Confluence (or similar collaboration tools).

Why Choose Ubank?

  • Flexible working arrangements.
  • A collaborative and positive workplace culture.
  • Opportunities for internal development and career growth.
  • Additional benefits to support employee well-being.

Our Core Values

  • Customer Focus: We prioritize our customers' best interests, believing that their success leads to our success.
  • Innovation: We continually collaborate to create genuinely innovative solutions.
  • Respect: We value each individual's contributions, working towards a common goal while celebrating diversity.
  • Integrity: We foster a high-performing team culture built on honesty and transparency.
  • Enthusiasm: We approach our work with passion and positivity, embracing the challenges of transforming the banking experience.

We are proud to be an equal opportunity employer, committed to diversity and inclusion in the workplace.