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Senior Fraud Officer

2 months ago


Sydney, New South Wales, Australia Humm Group Full time
About the Role

We are seeking a highly skilled and experienced Fraud Officer to join our Credit Risk team at Humm Group. As a key member of our team, you will play a critical role in protecting our business and customers from fraud through world-class detection, investigation, and data analytics.

Key Responsibilities
  • Review and investigate possible fraud activities, taking proactive steps to determine their legitimacy and determine a course of action for recovery.
  • Liaise with customers and merchants to verify the validity of dispute transactions, ensuring they are kept fully informed throughout the investigation process.
  • Conduct dispute reviews and manage the process end-to-end, including information gathering, data collection, and liaising with merchants and customers.
  • Compile reports and intelligence for operational reporting as required, contributing positively to the team and wider business by actively participating in team meetings and providing continuous improvement suggestions.
Requirements
  • 3-5 years' experience as a Fraud Officer within financial services, with a strong background in fraud detection and investigation.
  • Advanced problem-solving and investigative skills, with the ability to work unsupervised and under challenging deadlines.
  • Strong customer service, stakeholder management, and team leadership experience, with a focus on building strong relationships and delivering excellent results.
What We Offer

We offer a dynamic and inclusive work environment, with opportunities for professional growth and development. Our team is passionate about delivering exceptional results and making a positive impact on our customers' lives. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.