Fraud Investigator
7 days ago
We are seeking a highly skilled Fraud Investigator to join our Credit Risk team at Humm group. As a Fraud Investigator, you will play a critical role in protecting our business and our customers from fraud through world-class detection, investigation, data analytics, system optimization, and insights.
Key Responsibilities- Review and investigate possible fraud activities, ensuring timely and effective resolution.
- Support other team members with complex fraud investigations, providing expert guidance and analysis.
- Liaise with customers and merchants to validate dispute transactions, ensuring a seamless customer experience.
- Ensure chargebacks are lodged in a timely manner, maintaining compliance with Mastercard scheme rules.
- Stay up-to-date with Mastercard changes and industry news, identifying new trends and implementing process improvements.
- Conduct dispute reviews, gathering information and data, and compiling reports for operational reporting.
- Contribute to the team's success by actively participating in meetings, suggesting continuous improvement ideas, and taking on additional responsibilities as needed.
- Proven experience in the Banking/Finance industry, with a focus on Chargeback Dispute Management.
- Strong analytical and problem-solving skills, with excellent communication and interpersonal skills.
- Ability to work unsupervised, prioritizing workload and meeting challenging deadlines.
- General knowledge of Collections/Recoveries statutes, including the Consumer Credit Code and Privacy Act.
- Customer service experience, with a focus on delivering exceptional customer experiences.
We are a diversified non-bank financial services institution, offering business financing products, credit cards, and point-of-sale finance plans designed to meet the needs of today's shoppers, retailers, and small to medium enterprises. We value diversity, inclusivity, and flexibility, offering a fun and vibrant work environment that supports work-life balance.
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