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Reservations Sales Representative

2 months ago

Melbourne Airport, Australia AccorHotel Full time
Job Summary

We are seeking a highly skilled and customer-focused Reservations Sales Agent to join our team at the Novotel & ibis styles Melbourne Airport. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.

Key Responsibilities
  • Provide professional and friendly service to guests via various communication channels, ensuring timely and accurate responses to their inquiries.
  • Manage room reservations, rooming lists, and group blocks, utilizing our systems to ensure a smooth check-in and check-out process.
  • Process accurate payment information and maximize revenue through upselling and recommending hotel facilities.
  • Liaise with Sales, Food & Beverage, Front Office, and other departments to ensure seamless operations and exceptional guest experiences.
  • Assist guests with hotel facilities and provide informative and helpful responses to their queries.
What We Offer
  • Learning programs through our "Learn your Way" Academy platforms, offering ongoing training and development opportunities.
  • ALL Heartist Employee benefit card, providing discounted accommodation, food, and beverage at Accor properties worldwide.
  • Complimentary car parking.
  • Mental health and well-being support initiatives.
  • Access to our Employee Assistance Program.