Customer Service Representative

4 weeks ago

Melbourne, Victoria, Australia bta Sales Full time

About the Role

We are seeking a highly skilled Customer Service Representative to join our team at bta Sales. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.

Main Responsibilities

  • Provide outstanding customer service through phone and email enquiries, updates, and managing changes or delays in orders.
  • Drive business development by identifying new opportunities and developing project strategies.
  • Organise returns and manage credit authorisations from start to finish.
  • Process quotes and orders with accuracy and efficiency.
  • Monitor and update backlog as needed.
  • Liaise with warehouse and production teams to ensure smooth communication on order updates.

About the Company

bta Sales is a leading sales representative company with a strong commitment to customer service. We have established distribution centres and offices across Australasia, ensuring our sales representatives are well-positioned to address customer needs promptly.

Requirements

  • Excellent communication skills, with the ability to work with a diverse range of customers & stakeholders.
  • Strong problem-solving skills & a solution-oriented mindset.
  • Prior experience in customer service or administrative support.
  • Proficiency with Microsoft Office suite of programs.

What We Offer

  • A competitive salary of up to $70k, plus superannuation.
  • Work-life balance: Monday to Friday work only, with no weekend shifts required.
  • Flexibility: One day per week working from home, available after the successful completion of your probation period.
  • Established company: We have a long history, a positive industry reputation, and offices across Australia, offering job security and growth opportunities.
  • Supportive environment: Work closely with the national sales manager and be part of a supportive team.
  • Skill development: Exposure to various systems and processes, with potential for personal and professional growth in a specialised industry.
  • Opportunity: Backed by an international company, which opens up even more career progression opportunities.
  • Sustainability: A core focus of the business, strengthening its market presence.

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