Reservations Sales Representative
3 weeks ago
**Welcome to Accor**
We are a global leader in the hospitality industry, and we're looking for a talented individual to join our team as a Reservations Sales Agent.
As a Reservations Sales Agent, you will be responsible for providing exceptional customer service to our guests, responding to their inquiries, and ensuring a seamless check-in and check-out process.
**Key Responsibilities:**
- Offer professional, friendly, and engaging service to guests via various communication channels.
- Book, enter, and update room reservation requests and rooming lists, as well as build and maintain group blocks.
- Ensure accurate payment information is received and inputted in a timely manner.
- Maximize revenue by upselling guestrooms and recommending hotel facilities.
- Liaise and maintain strong working relationships with Sales, Food & Beverage, Front Office, and other departments as required.
**What We Offer:**
- Learning programs through our "Learn your Way" Academy platforms, ongoing training, and development opportunities.
- ALL Heartist Employee benefit card, offering discounted accommodation, food, and beverage at Accor properties worldwide.
- Complimentary car parking.
- Mental health and well-being support initiatives.
- Access to our Employee Assistance Program.
**Join our team and be part of a dynamic and inclusive work environment where you can grow and develop your skills.**
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