Technical Administrator

1 day ago

Sydney, New South Wales, Australia beBeeTechnicalAdministrator Full time $70,000 - $95,000

Job Title: IT Operations & Administration Support Officer

About the Role:

Pallas Capital is seeking an IT Operations & Administration Support Officer to join their team in Sydney. The successful candidate will be responsible for supporting IT setup, managing infrastructure projects, maintaining the company intranet, and providing technical support.

Key Responsibilities:

  • Support IT setup for new offices and desk expansion (e.g., NBN, Wi-Fi, Firewall installations)
  • Assist in managing infrastructure projects such as Microsoft E5 rollouts and Cyber Security initiatives
  • Maintain and update the company intranet in partnership with internal teams and external developers
  • Manage procurement, inventory, and allocation of IT equipment (laptops, keyboards, headsets, etc.)
  • Track and reallocate software licenses (e.g., Bluebeam, Adobe Creative Cloud) as staff join or exit
  • Process warranty claims and coordinate vendor repairs for faulty hardware
  • Monitor SOC alerts from CTRL Group and coordinate investigations or resolutions
  • Raise and track printer faults with third-party service providers (Ricoh, HP, Canon)
  • Provide basic support for AV equipment (e.g., DB meeting room video/audio, digital signboards)
  • Support standard SharePoint folder access provisioning based on team requirements
  • Oversee and streamline equipment return processes for exiting employees
  • Review and reconcile monthly invoices for multiple IT and printer service providers
  • Coordinate reimbursements and invoice charging related to Fortis tenant tech incentives and domain registrations
  • Maintain accurate logs of on-site and surplus equipment across office locations

Requirements:

  • 2–4 years' experience in IT administration, support coordination, or IT project environments
  • Experience in coordinating multiple vendors and managing invoice cycles
  • Previous experience in IT support, systems administration, or technology operations
  • Strong coordination, organisational, and multitasking skills
  • Intermediate knowledge of hardware/software provisioning and vendor interaction
  • Comfortable with basic fault diagnosis and technology troubleshooting
  • Familiarity with Microsoft 365 ecosystem, SharePoint, and asset management tools is a plus
  • Ability to maintain accurate logs, track invoicing, and liaise with multiple teams

Benefits:

This role offers a unique opportunity to work with a leading debt and equity fund manager, with a focus on delivering exceptional IT services to support business growth.

Other Information:

The ideal candidate will have strong communication and problem-solving skills, with the ability to work independently and as part of a team.

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