Technical Business Systems Administrator

2 weeks ago


Sydney, New South Wales, Australia beBeeTechanalyst Full time $90,000 - $120,000

Job Title: Salesforce Admin and Technical Business Analyst

About the Role

We are seeking a highly motivated Salesforce Admin and Technical Analyst to maintain and optimize our core Salesforce platforms (Sales, Service, FSL, Experience). This role is responsible for the day-to-day operations of our Salesforce platform covering 400 internal users and ~20,000 residents.

Main Responsibilities
  • System Administration: Proactively monitor system performance, troubleshoot issues, and perform routine maintenance tasks.
  • User requests: Support our 400 users and triage tickets to development teams (if required).
  • Data Management: Ensure data quality and integrity across our Salesforce ecosystem.
  • Reporting & Dashboards: Design and create reports and dashboards to track key metrics and analyze business performance.
  • Business analysis: Identify and implement process improvements within Salesforce to streamline workflows and increase efficiency, providing detailed user stories to our offshore delivery teams as a technical consultant.
  • Documentation: Oversee technical documentation by the development teams.
Requirements
  • Strong knowledge of core Salesforce features, administration, and automation.
  • Ability to analyse business needs and translate them into Salesforce solutions.
  • Comfortable troubleshooting system issues and optimising processes.
  • Able to explain technical concepts to non-technical users.
  • Experience supporting Salesforce implementations, upgrades, and integrations.
  • Understanding of Salesforce security models and compliance requirements.
Benefits
  • Your birthday, your way – Take a day off to celebrate however you like.
  • Recharge with a Bueller Day – Enjoy a recharge day because we know life gets busy.
  • 'Escapes' on us – Enjoy up to 5 nights free at any of our incredible buildings across the country.
  • Generous referral bonuses – Refer someone and be rewarded.
  • Support when you need it – Access to EAP, Sonder, and all tools to ensure you're feeling your best.
  • Fitness perks – Enjoy access to Scape gyms and discounted memberships to Anytime Fitness.
Join Our Team

We value diversity and inclusivity in our workplace. We strive to create an environment that respects and values your culture, traditions, and perspectives.



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