Guest Experience Team Leader

2 weeks ago

Sydney, New South Wales, Australia beBeeManager Full time $60,000 - $100,000
Job Summary

As a key member of the store leadership team, you will be responsible for creating and fostering a respectful and inclusive team environment. This is an essential role in ensuring guests receive a quality experience in our stores every day.

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  • Create a positive and engaging atmosphere that welcomes and celebrates differences among team members.
Key Responsibilities

You will lead from the floor, assess and fulfill the needs of the business, team, and guests. Engage directly with team members to help them understand how their work supports the success of the store and of the company overall.

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  1. Implement the store's people vision, cascade it to team members, and provide training and coaching to close any gaps in performance.
  2. Manage the store's hiring process, including recruitment, selection, and onboarding, to build a strong and diverse team.
  3. Lead performance management activities, including direct feedback, continuous check-ins, facilitating team acknowledgement and rewards, managing performance documentation, and addressing performance concerns when necessary.
Requirements

The ideal candidate will have:

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  • 1 year of people management experience.
  • 1 year of leadership experience, including experience managing business operations and administration, and managing projects or processes.
What We Look For

We value candidates who embody the following qualities:

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  • Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences.
  • Integrity: Behaves in an honest, fair, and ethical manner.
  • Leadership: Is able and desires to lead and inspire others; motivates, empowers, develops, and directs people as they work.
Work Context

This role involves working in a fast-paced retail environment, moving through the store with bright lights and loud music, and sometimes sitting for extended periods. The successful candidate will be comfortable working as part of a team, sometimes independently, and using technical devices.

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