Guest Experience Leader

6 hours ago

Sydney, New South Wales, Australia beBeeHospitality Full time $79,999 - $124,999

Are you looking for a role that combines leadership and hospitality skills?

The Guest Services Manager position is perfect for those who want to deliver exceptional guest experiences in a fast-paced environment.

Job Description
  • We are seeking an experienced leader to oversee the front office and guest services team, ensuring seamless operations and memorable experiences for our guests.
  • This role requires someone with strong communication skills, who can motivate and guide teams to achieve excellent service standards.

In this role, you will lead by example, providing guidance and support to team members, and collaborating across departments to maintain high-quality service delivery.


Key Responsibilities
  • Lead and inspire the front office and guest services team to deliver exceptional guest experiences.
  • Responsible for resolving guest issues with empathy, urgency, and professionalism.
  • Maintain high visibility in public areas during peak times to ensure seamless operations.
  • Collaborate across departments to uphold service standards and coach team members for continuous improvement.
  • Support payroll, scheduling, and administrative processes to maintain efficient operations.
  • Implement guest recognition programs and service recovery plans to exceed guest expectations.
  • Conduct training and support team development to enhance skills and knowledge.
  • Uphold property policies and ensure fair, consistent application of hotel systems.

Requirements
  • Experience in guest services, front desk, or hospitality operations.
  • Strong leadership and communication skills to motivate and guide teams.
  • Calm under pressure with a solutions-focused mindset to resolve complex issues.
  • Passionate about creating memorable guest experiences that drive loyalty and retention.
  • Flexible availability including weekends and holidays to meet business needs.
  • Familiarity with hotel systems and service standards to maintain efficient operations.
  • NSW RSA certification and full working rights in Australia.

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