Guest Experience Leader

6 days ago

Sydney, New South Wales, Australia beBeeHospitality Full time $100,000 - $120,000
Job Title: Front Office Manager

This is a rare opportunity to work within an established property, guiding a talented team in a supportive, creative, and guest-focused environment.

The successful candidate will be responsible for leading the Front Office team, driving exceptional guest experiences, and partnering with the General Manager to meet and exceed hotel performance goals.

  • Lead the Front Office team - including GSAs, Porters, and Duty Managers to deliver consistently outstanding service.
  • Partner with the General Manager to meet and exceed hotel performance goals, including RPS, loyalty metrics, and upselling targets.
  • Oversee lobby services such as car parking, porterage, guest arrivals and departures, and collaborate with Reservations team for optimal room allocations.
  • Maintain strong communication with Housekeeping and Engineering department to ensure maintenance requests are actioned promptly and cleanliness standards are upheld.
  • Ensure a strong management presence at the front desk, providing visible leadership and hands-on support.
  • Manage group requirements, VIP guest needs, and loyalty member experiences to build lasting guest relationships.
  • Streamline and monitor front desk processes, ensuring compliance with brand standards, cash handling procedures, and operational policies.
  • Contribute to financial goals by managing departmental budgets, purchase orders, inventory control, and accurate occupancy and revenue reporting.
Key Qualifications:
  • Minimum 2 years proven experience in a leadership role within Front Office or hospitality management.
  • Strong leadership, communication, and relationship-building skills with the ability to coach, mentor, and inspire high-performing teams.
  • Solid knowledge of Front Office procedures and proficiency in property management systems (Opera PMS experience highly regarded).
  • Demonstrated ability to manage rosters, control costs, and meet departmental budgets.
  • Excellent problem-solving, organisational, and multitasking skills to ensure smooth daily operations.
  • Commitment to delivering exceptional guest service and handling inquiries with professionalism.
  • Flexibility to work a rotating roster, including weekends, evenings, and public holidays.
Benefits:
  • Work alongside experienced industry leaders at the hotel.
  • Endless growth opportunities across Accor Brands.
  • Discounted accommodation & Food and Beverage with Accor worldwide from day one.
  • Complimentary dry cleaning and car parking on-site.
  • Annual Service Recognition andAccor Tenure Milestone recognition.
  • Industry leading Progressive leave policies.
  • Access to Accor Employee Assistance Program andmuch more Accor Partner Benefits.

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