Guest Experience Leader

1 day ago

Sydney, New South Wales, Australia beBeeExperience Full time $100,000 - $150,000

Job Opportunity: Guest Experience Leader

We are seeking a passionate leader to drive customer satisfaction and deliver exceptional guest experiences across our aquatic and leisure centres.

Key Responsibilities

  • Lead the customer journey from start to finish, collaborating with sales, marketing, and customer service teams to maximise new customers and retain existing ones.
  • Develop and implement channel strategies and sales lead generation plans to increase customer engagement.
  • Provide leadership and support to frontline customer service teams at all six City of Sydney Aquatic and Leisure Centres.
  • Analyse and report sales performance, identifying trends to inform the success of marketing campaigns.
  • Manage the front-line sales teams including a team of Helpdesk Consultants and supported by the Helpdesk Supervisor.

Requirements

  • Previous experience in a similar leadership position, with 2-3+ years of experience leading front-line sales teams.
  • Demonstrated capability in building and leading high-performing teams.
  • Proven track record of consistently meeting and exceeding sales targets.
  • Strong communication and interpersonal skills to collaborate effectively with internal stakeholders.
  • Excellent leadership and influencing skills to drive business outcomes.

About Our Organisation

Our organisation operates health clubs, wellness and spa, golf, aquatic and sporting venues in multiple locations across Australia and New Zealand, providing opportunities for career growth and development.

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