Guest Experience Team Leader

2 weeks ago

Sydney, New South Wales, Australia beBeeLeadership Full time $50,000 - $70,000
**Job Summary**

We are seeking a highly motivated and experienced individual to join our team as a Guest Experience Supervisor at Madame Tussauds Sydney and WILD LIFE Sydney Zoo. As a key member of the leadership team, you will be responsible for driving guest excellence and delivering world-class experiences.

About the Role

This unique opportunity allows you to explore two dynamic attractions as a Guest Experience Supervisor at both Madame Tussauds Sydney and WILD LIFE Sydney Zoo. You will be the driving force behind an amazing team of Guest Experience Hosts, supporting the Cluster Operations Manager in the efficient, effective and safe day-to-day running of the attraction. Your focus will be on consistently delivering world-class experiences and putting smiles on our guests' faces.

**Key Responsibilities**

  • Work alongside the Leadership team to ensure the highest possible standards of Guest Service, presentation, technical operation and health and safety in the attraction.
  • Lead the team by example and be in-attraction based.
  • Embody the vision of the Cluster Operations Manager.
  • Deliver training initiatives and continue the development of Guest Experience Host skills, acting as a mentor to the team.
  • Maintain excellent communication skills and work well in a diverse team, able to work in a fast-paced environment.

**Requirements**

You will need experience in a similar role and exposure to supervising operations of an attraction. The ability to grasp key leadership qualities and concepts is essential. This position requires a fun outgoing approach in interacting with others and the ability to lead a team to do the same.

**What We Offer**

You will have the opportunity to work in a dynamic and exciting environment, with a positive and supportive team. You will also have the chance to develop your skills and knowledge, and to take ownership of your role and responsibilities.

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