Luxury Guest Experience Leader

4 days ago

Sydney, New South Wales, Australia beBeeCustomerCentric Full time $60,000 - $80,000
Job Summary

As a Team Leader, you will play a pivotal role in ensuring exceptional customer service is delivered to all guests.

Key Responsibilities
  • To guarantee the highest level of customer service and satisfaction at all times for internal and external guests.
  • Utilize your excellent guest service skills to lead by example and provide efficient service during guest check-in and departure, maintain accurate accounts, and provide helpful information.
  • Drive Club Millesime ambassadors to meet and exceed daily, monthly, and yearly targets by providing support through training and coaching.
  • Liaise with other departments to ensure timely service delivery.
  • Ensure Food and Beverage Front and Back of house areas are maintained to high standards of cleanliness, sanitation, and hygiene.
  • Assist and represent the Club Manager when unavailable, resolving guest complaints effectively and promptly.
  • Provide an exceptional experience for guests by accommodating their requests efficiently.
  • Ensure ambassadors are competent in service procedures and maximize sales opportunities using up-selling techniques.
  • Maintain product knowledge of menus and wine lists to advise and make recommendations to guests.
Required Skills and Qualifications
  • Highly motivated individual with excellent attention to detail.
  • 1-2 years of experience in Front Desk/Club Lounge leadership roles.
  • Strong communication skills.
  • Professional appearance representing Sofitel brand values.
  • Ability to work a rotating roster including weekends and public holidays.
  • Hold a current RSA certificate.
Benefits

Join our dynamic team and become part of a culture dedicated to delivering exceptional luxury experiences. We offer an inclusive and rewarding work environment that supports growth and development.

Other Opportunities

Our company values diversity and inclusion, offering reasonable adjustments to support your needs. Please note that Australian Working Rights are required for this role.

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