Guest Experience Leader

22 hours ago

Sydney, New South Wales, Australia beBeeLeadership Full time $63,000 - $87,000

Lead Guest Experience

We are seeking a skilled and experienced leader to join our team as a Lead Guest Experience professional. In this role, you will have the opportunity to make a lasting impact on our guests' experiences.

Key Responsibilities:

  • To effectively lead and manage the Guest Experience team, ensuring seamless execution of guest services.
  • Complete relevant paperwork to maintain accurate record keeping processes.
  • Conduct training and assess competency of Team Members to assist in team development and training.
  • Demonstrate knowledge of current ticketing options and distribute promotional materials as required.
  • Ensure all guests flow through the front entry efficiently, maintaining the highest quality guest services throughout the admission process.
  • Oversee the appearance of the Admissions and Front Gate, ensuring displays and signage are professionally presented.
  • Investigate cash variances and communicate to the management with valid justification.
  • Partake in decision making around all elements of the Admissions, Guest Services, and Call Centre.
  • Report any issues affecting Admissions and Guest Services department operations immediately.
  • Responsible for rostering of staff shifts.
  • Review, check accuracy, and sign off on staff timesheets.

Workplace Health & Safety (WHS) Requirements:

  • Follow and comply with Work Health Safety policies, procedures, and guidelines.
  • Correctly use all safety and personal protective equipment.
  • Act as a role model by demonstrating safe work behaviours.
  • Report WHS incidents, injuries, and safety activities to your direct Manager and First Aid at the time it occurs.
  • Promote proactive hazard/near miss reporting.

Required Skills and Qualifications:

  • Strong leadership skills.
  • Excellent written and communication skills.
  • Ability to handle multiple priorities simultaneously.
  • Analytical problem-solving skills.
  • Ability to interact in a professional and positive manner.
  • Ability to motivate the team.
  • Organisational and time management skills.

Desirable Qualifications:

  • Previous experience in training and advising others.
  • Experience in Guest Services.
  • Intermediate computer skills, with competency in using Microsoft Office.
  • Experience in point of sale systems.
  • Experience in scheduling and rostering management.

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