Technical Support Professional
3 weeks ago
Company Overview
">NRI is a global technology consulting firm that helps businesses succeed in a rapidly changing digital landscape. With a strong focus on customer outcomes and employee empowerment, we foster a culture of innovation and collaboration.
">Compensation Package
">We offer an attractive salary package to our technical support professionals, commensurate with their experience and qualifications. Based on industry standards and the cost of living in major cities, we estimate this role to pay around $90,000 - $110,000 per year.
">Job Description
">As a Desktop Support Engineer at NRI, you will play a critical role in delivering exceptional Level 1/2 support to our clients. Your primary responsibilities will include:
">- Providing timely and effective resolution of technical issues">
- Administering user accounts in Active Directory and Office 365">
- Supporting Windows 10/11 environments (MCITP preferred)">
- Troubleshooting TCP/IP, VOIP, Video Conferencing, and basic networking issues">
- Supporting Apple products, including iPhones and iPads">
- Optimizing workstation PCs for reliability, availability, performance, security, and compliance">
- Utilizing IT Service Management tools to track and resolve issues">
Required Skills and Qualifications
">To be successful in this role, you will need:
">- A number of years of experience in a fast-paced Technology Desktop environment">
- Strong customer service and stakeholder management skills with the ability to communicate effectively with diverse audiences">
- Experience with IT Service Management tools and a positive, solution-oriented mindset">
Benefits
">NRI offers a comprehensive benefits package, including flexible public holiday benefits, option to purchase up to 2 additional weeks leave per year, training and development opportunities, salary sacrifice, motor and novated leases, committed health & wellbeing plan, and 12 weeks paid parental leave.
">Diversity and Inclusion
">We celebrate diversity and strive to create an inclusive workplace where everyone feels valued and respected. We are an equal opportunity employer and welcome applications from talented individuals who share our values.
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