Technical IT Support Professional
2 weeks ago
About the Role
We are seeking an experienced Technical IT Support Analyst to join our Infrastructure Services team in our Sydney office.
The successful candidate will be responsible for providing first-level technical support to internal customers, troubleshooting and resolving IT-related issues, and escalating to level 2 and 3 support when required.
Key Responsibilities:
- Provide exceptional customer service and technical support via phone and face-to-face interactions
- Troubleshoot and resolve level 1 IT issues, escalating as necessary
- Collaborate with the team to achieve excellent customer satisfaction and meet Service Level Agreements (SLAs)
- Foster a positive and professional work environment, promoting a culture of continuous improvement
Requirements:
- Proven experience in IT support, with a strong understanding of Windows 7/10, Outlook 2010/2016, and desktop virtualization
- Familiarity with document management systems, such as Worksite and printing support
- Experience supporting Remote Access, A/V, Tablet, and iPhone queries
- Strong analytical and problem-solving skills, with the ability to work independently and collaboratively
- A strong focus on customer satisfaction and working to SLAs
What We Offer:
A competitive salary package estimated at AU$80,000 - AU$110,000 per annum, based on experience and qualifications.
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