Microsoft Technical Support Professional

6 days ago

Sydney, New South Wales, Australia Microsoft Full time

Company Overview

At Microsoft, we are committed to empowering every person and organization on the planet to achieve more. With over 18,000 employees worldwide, our Customer Experience & Success (CE&S) organization is responsible for delivering a seamless support experience to our customers. We build trust and confidence by helping customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment.

In this role as a Technical Support Engineer, you will be part of our Customer Service & Support (CSS) team, which supports United States federal, state, and/or local government agency customers and is subject to certain citizenship-based restrictions. This position requires verification of Australian citizenship due to these legal requirements.

Job Summary

We are seeking an experienced Technical Support Engineer to join our team. As a Technical Support Engineer, you will own, investigate and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices. You will lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.

Responsibilities

  • Response and Resolution: Own, investigate and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
  • Readiness: Lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
  • Product/Process Improvement: Engage with Microsoft Engineering/Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.

Required Skills and Qualifications

  • Technical Support, Technical Consulting Experience, or Information Technology Experience: 3+ years OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ year(s) technical support, technical consulting experience, or information technology experience.
  • Experience in WSUS, SMS, SCCM 2007, 2012, and Microsoft Intune.
  • Operating Systems Concepts – Active Directory, Security, OS Internals.
  • Networking concepts – DNS, protocols, Devices.
  • IIS Concepts – Configuration, ISAPI, Architecture, SSL, and Kerberos.
  • Exception Handling.
  • Memory Management concepts.
  • Tools – Netmon, Perfmon, SQL Profiler.
  • BASIC Debugging skills.
  • BASIC SQL Server Administration concepts.
  • Strong knowledge of Windows OS, Mobile device OS, Client, Server knowledge, understanding of Cloud services.

Benefits

  • Industry leading healthcare
  • Educational resources
  • Discounts on products and services
  • Savings and investments
  • Maternity and paternity leave
  • Generous time away
  • Giving programs
  • Opportunities to network and connect

Salary Range:$80,000 - $110,000 per annum, depending on location and experience.

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