Desktop Support Engineer

Direct message the job poster from M&T Resources

We are seeking a motivated and customer-focused Desktop Support Specialist to join our team on a professional services contract. You will play a key role in supporting end users, resolving technical issues, and contributing to continuous improvement initiatives that enhance digital services across the organisation.

What you'll be doing:

• Providing technical support for PCs, laptops, end-user devices, peripherals, and Windows desktop environments.
• Troubleshooting and resolving issues with common applications such as Microsoft Office, Edge/Chrome, and productivity tools.
• Delivering excellent customer service and stakeholder engagement in line with IT service management principles and agreed service levels.
• Collaborating with cross-functional teams and contributing subject matter expertise in desktop support.
• Updating and maintaining work instructions, processes, and documentation to ensure accuracy and relevancy.
• Supporting incident, problem, and service fulfilment management while driving continuous improvement initiatives.
• Adapting quickly to new technologies in a fast-changing environment.

What we're looking for:

• Demonstrated experience in a Desktop Support or End-User Support role.
• Strong technical knowledge of Windows desktop operating systems, MS Office suite, and standard business applications.
• Proven ability to interpret and apply IT policies, principles, processes, and procedures.
• High-level communication skills with the ability to work effectively across teams and directly with end users.
• Strong customer-centric mindset with a focus on delivering value through digital services.
• Experience creating or updating work instructions/processes and assisting with team training.
• Ability to prioritise and execute service improvements aligned with business priorities.
• A collaborative, proactive, and adaptable approach with the ability to work both independently and as part of a team
• Opportunity to be part of a high-performing, future-focused team.
• Work on meaningful initiatives that directly enhance the end-user digital experience.
• Be empowered to contribute to continuous service improvement.

If you are a customer-centric Desktop Support Specialist with a passion for technology and problem-solving, we'd love to hear from you.

Apply now to be part of this exciting opportunity

Seniority level

• Seniority levelAssociate

Employment type

• Employment typeContract

Job function

• Job functionInformation Technology
• IndustriesStaffing and Recruiting

Referrals increase your chances of interviewing at M&T Resources by 2x

Sign in to set job alerts for "Desktop Support Engineer" roles.

Brisbane, Queensland, Australia 2 days ago

Brisbane, Queensland, Australia 4 weeks ago

Eagle Farm, Queensland, Australia A$30.00-A$32.00 4 months ago

Brisbane, Queensland, Australia A$80,000.00-A$90,000.00 2 weeks ago

Brisbane, Queensland, Australia 4 months ago

Brisbane, Queensland, Australia 4 months ago

Brisbane, Queensland, Australia A$30.00-A$40.00 4 months ago

Brisbane, Queensland, Australia 4 months ago

Brisbane, Queensland, Australia 15 hours ago

Customer Success & Technical Support Engineer

Brisbane, Queensland, Australia 2 days ago

Ipswich, Queensland, Australia 2 months ago

South Brisbane, Queensland, Australia 1 month ago

Brisbane, Queensland, Australia 2 weeks ago

Brisbane, Queensland, Australia 6 days ago

Desktop/Network/Firewall/EUC Onsite IT Support

Ipswich, Queensland, Australia 1 month ago

Brisbane Airport, Queensland, Australia 1 week ago

West End, Queensland, Australia 5 days ago

Brisbane City, Queensland, Australia 6 days ago

Brisbane, Queensland, Australia 2 months ago

Brisbane, Queensland, Australia 1 day ago

Fortitude Valley, Queensland, Australia 3 weeks ago

Brisbane, Queensland, Australia 1 month ago

Underground Mining Engineer - Site Technical Support Aus FIFO $200k+

Brisbane, Queensland, Australia 1 month ago

Brisbane, Queensland, Australia 4 weeks ago

Senior Mining Engineer - Site Technical Support Australia FIFO $270k+

Brisbane, Queensland, Australia 1 month ago

Brisbane City, Queensland, Australia 6 days ago

Brisbane, Queensland, Australia 3 weeks ago

Brisbane City, Queensland, Australia 6 days ago

Fortitude Valley, Queensland, Australia 2 weeks ago

Brisbane, Queensland, Australia 5 hours ago

Brisbane City, Queensland, Australia 1 week ago

Rust Engineering Lead - Linux and Open Source

Brisbane, Queensland, Australia 1 month ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

---