Retention Manager
1 month ago
Aussie Broadband is a leading Australian telecommunications company that values diversity and inclusion. We're proud to be an Equal Opportunity Employer and strive to create a workplace where everyone can thrive.
Job Title: Retention ManagerWe're seeking a skilled Retention Manager to join our team. As a key member of our customer success team, you'll be responsible for developing and implementing strategies to retain customers and increase their lifetime value.
Key Responsibilities:- Develop a retention and base management strategy to keep customers happy and increase their lifetime value
- Look at opportunities to improve processes and develop customer experience initiatives to increase overall customer satisfaction
- Reduce customer churn
- Understand what offers and value we can provide our customers
- Create best practice retention team
- An understanding of the telco industry
- Experience in a similar role
- Excellent customer service skills
- Strong conflict resolution skills
- In-depth knowledge of sales and marketing software
- Advanced organizational skills
- Demonstrated ability to solve problems and think like a leader
- Remain calm and professional in stressful situations
- Work independently and as part of a team
- Learn quickly and adapt to changing situations
- A fast-paced and dynamic work environment
- Opportunities for professional growth and development
- A supportive and inclusive team culture
- A competitive salary and benefits package
If you're passionate about delivering exceptional customer experiences and have a strong understanding of the telco industry, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to careers@team.aussiebroadband.com.au.
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Dandenong, Victoria, Australia Aussie Broadband Full time{"title": "Retention and Customer Loyalty Specialist", "content": "About the RoleAussie Broadband is seeking a skilled Retention and Customer Loyalty Specialist to join our team. As a key member of our customer experience team, you will be responsible for developing and implementing strategies to retain customers and increase their lifetime value.Key...
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