Retention Manager

1 month ago


Dandenong, Victoria, Australia Aussie Broadband Full time
About Aussie Broadband

Aussie Broadband is a leading Australian telecommunications company that values diversity and inclusion. We're proud to be an Equal Opportunity Employer and strive to create a workplace where everyone can thrive.

Job Title: Retention Manager

We're seeking a skilled Retention Manager to join our team. As a key member of our customer success team, you'll be responsible for developing and implementing strategies to retain customers and increase their lifetime value.

Key Responsibilities:
  • Develop a retention and base management strategy to keep customers happy and increase their lifetime value
  • Look at opportunities to improve processes and develop customer experience initiatives to increase overall customer satisfaction
  • Reduce customer churn
  • Understand what offers and value we can provide our customers
  • Create best practice retention team
Requirements:
  • An understanding of the telco industry
  • Experience in a similar role
  • Excellent customer service skills
  • Strong conflict resolution skills
  • In-depth knowledge of sales and marketing software
  • Advanced organizational skills
  • Demonstrated ability to solve problems and think like a leader
  • Remain calm and professional in stressful situations
  • Work independently and as part of a team
  • Learn quickly and adapt to changing situations
What We Offer:
  • A fast-paced and dynamic work environment
  • Opportunities for professional growth and development
  • A supportive and inclusive team culture
  • A competitive salary and benefits package

If you're passionate about delivering exceptional customer experiences and have a strong understanding of the telco industry, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to careers@team.aussiebroadband.com.au.



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