Collections and Billing Operations Supervisor

7 days ago


Melbourne, Victoria, Australia Healthscope Full time

Billing and Collections Operations Supervisor

Healthscope is seeking a dedicated and experienced professional to lead our Billing and Collections team. In this pivotal role, you will oversee the coordination of billing and collections processes while providing guidance and support to your team members.

This position requires strong communication and customer service abilities, along with the capacity to work independently and collaboratively to meet both personal and team goals.

Location: Victorian Rehabilitation Centre, Glen Waverley
Employment Type: Full Time

Key Responsibilities:

  • Deliver outstanding billing and collections services in alignment with Healthscope's operational standards.
  • Ensure that workflow processes are efficient and that team performance metrics are monitored and achieved.
  • Manage inquiries from both internal and external stakeholders, ensuring effective communication across departments.
  • Assist in change management initiatives as necessary.
  • Maintain precise documentation of patient records using the webPAS system.

Selection Criteria:

  • Proven experience in managing departmental operations, including staff training and performance reporting.
  • Familiarity with private health funds, public health, DVA, WorkCover, and third-party contracts.
  • Experience in health fund and insurer billing processes.
  • Relevant background in debt collection and accounts receivable.
  • Proficient in the webPAS patient management system.
  • Advanced skills in Microsoft Office Suite (Outlook, Word, Excel).
  • Exceptional interpersonal and communication skills.

For further inquiries, please contact:
Craig Van de Weerd - General Manager of Billing & Collections



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