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Billing and Collections Manager
2 months ago
Company Overview
Lake Imaging, established in 2002, stands as the premier radiology service provider in central and western Victoria, operating over 19 clinics that offer a comprehensive array of diagnostic imaging services. We cater to St John of God private hospitals, community clinics, and specialty centers across Melbourne, Ballarat, Geelong, Warrnambool, and the scenic surf coast.
As part of Integral Diagnostics (IDX Group), we are recognized for delivering high-quality diagnostic imaging services throughout Australia and New Zealand, underpinned by a commitment to excellence, innovation, and the expertise of our dedicated teams.
Position Overview
We are currently seeking an Accounts Receivable Supervisor to enhance our Geelong operations. In this influential role, you will be responsible for overseeing the financial, administrative, and clerical functions of the Accounts Receivable department. Your primary focus will be on ensuring the effective processing and collection of patient accounts and claims while leading a team to meet financial objectives.
Your responsibilities will also encompass ensuring compliance with applicable laws and regulations, alongside internal policies and procedures. Your expertise in payment processing, aged debt management, adjustments, and refunds will be vital in supporting Lake Imaging's operational success.
Key Responsibilities:
- Payment Processing: Supervise daily payment reconciliation and guarantee the accurate processing of all financial transactions, including Bpay, Direct Credits, and other payment methods.
- Billing and Invoicing: Oversee daily billing lists, manage invoicing, and follow up on accounts.
- Aged Debtors Management: Analyze collection reports and manage the collection processes for various debtor groups in alignment with financial requirements.
- Adjustments and Refunds: Evaluate and monitor refunds, manage the Refund Register, and efficiently resolve refund-related issues.
- Reporting: Generate daily receipts reports, bank reconciliation data, AR team reports, and monthly Key Result Areas Reports.
- Customer Service: Assist staff and management with billing inquiries and investigate and resolve customer concerns.
- Team Leadership: Guide and support the AR team, including recruitment, training, and ongoing performance management.
Candidate Profile:
- Experience as an Accounts Receivable Officer in the healthcare sector is highly regarded but not mandatory.
- Proven experience in team leadership and process improvement implementation.
- Exceptional attention to detail and a high level of accuracy.
- Strong time management skills with the ability to handle a steady workload and meet strict deadlines.
- Demonstrated planning, organizational, and analytical problem-solving abilities.
- Ability to work effectively within a multidisciplinary team.
- A proactive and positive attitude.
Why Join Us?
- Collaborative Culture: Become part of a supportive team that values teamwork, community, and inclusivity.
- Work-Life Balance: Enjoy the benefits of living and working in the beautiful Geelong region.
- Comprehensive Training: Take advantage of our advanced training programs designed to equip you with the necessary skills and knowledge.
- Expert Team: Learn from a knowledgeable team eager to share their expertise.
- Recognition Programs: Participate in staff recognition initiatives and awards.
- Corporate Benefits: Access the advantages of being part of Integral Diagnostics, a leading radiology provider in Australasia.
- Fitness Passport: Gain entry to over 1000 fitness locations nationwide.
- Employee Benefits: Enjoy perks such as paid parental leave, assistance programs, and discounts at numerous retailers, travel, and healthcare for you and your family.
- Career Development: Explore exciting opportunities for career advancement within Lake Imaging.
Interested?
To express your interest in this role, please submit your resume through the appropriate channels.
Please note that a police check and proof of COVID-19 vaccination will be required for successful candidates.
Integral Diagnostics is committed to fostering a diverse and inclusive workplace. We encourage applications from Aboriginal and Torres Strait Islander Australians with relevant skills and experience.
Join us in our mission to build a healthier world by delivering optimal health outcomes for every patient.
