Guest Relations Manager

6 days ago

Hobart, Tasmania, Australia Hilton Hotels Full time
About the Role

We are seeking a highly skilled Guest Relations Manager to join our team at DoubleTree by Hilton Hobart. As a key member of our pre-opening team, you will be responsible for delivering exceptional customer service and creating memorable experiences for our VIP guests.

Key Responsibilities
  • Manage the needs of VIP guests and inform other team members of their requirements to ensure an exceptional guest experience.
  • Meet, greet, and direct guests who enter the lobby area, providing a warm and welcoming atmosphere.
  • Serve as the main point of contact for VIP guests, ensuring hotel departments are fully briefed on their requirements.
  • Seek verbal feedback from customers on a regular basis and respond to all guest queries in a timely and efficient manner.
  • Manage, record, and resolve promptly guest or customer complaints.
  • Ensure a high level of customer service is constantly maintained for Reception, Lobby area, and Executive Lounge.
  • Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate.
  • Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods to enhance the overall image and warmth of this area for the guest.
  • Communicate with the Executive Lounge Manager and track and reward regular guests for their loyalty and creativity.
  • Maintain good communication and work relationships in all hotel areas.
  • Maintain staffing levels to meet business demands.
  • Attend all Reception meetings and Executive Lounge Meetings.
  • Comply with hotel security, fire regulations, and all health and safety legislation.
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems.
  • Assist with other departments as necessary.
Requirements
  • Previous managerial experience in a customer service function.
  • An ability to listen and respond to demanding guest needs.
  • Excellent leadership, interpersonal, and communication skills.
  • Accountable and resilient.
  • Commitment to delivering a high level of customer service.
  • Ability to work under pressure.
  • Flexibility to respond to a variety of different work situations.
What We Offer
  • A competitive industry rate.
  • Worldwide travel discounts at unbelievable rates for you and your friends and family and generous discounts on food and beverage offerings.
  • Free access to growth and development opportunities from top-class providers.
  • A workplace culture that fosters personal well-being and gives you free access to Employee Assistance Programs to support your mental and physical well-being.
  • Inclusion in a generous bonus scheme, long-term career development planning, and opportunities.
  • Investment in your well-being to include flexible working arrangements that support you in making space for what matters most.

  • Guest Relations Manager

    6 hours ago

    Hobart, Tasmania, Australia Hilton Hotels Full time

    {"h1": "Guest Relations Manager", "p": "At DoubleTree by Hilton Hobart, we are seeking a skilled Guest Relations Manager to join our team. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring that our VIP and long-stay guests feel valued and cared for.Responsibilities:* Manage the needs of...

  • Guest Relations Manager

    3 days ago

    Hobart, Tasmania, Australia Hilton Hotels Full time

    About the RoleWe are seeking a highly skilled Guest Relations Manager to join our team at DoubleTree by Hilton Hobart. As a key member of our pre-opening team, you will be responsible for delivering exceptional guest experiences and ensuring that our hotel exceeds the expectations of our valued customers.Key ResponsibilitiesManage the needs of VIP guests and...

  • Guest Experience Expert

    3 days ago

    Hobart, Tasmania, Australia Marriott International Full time

    About The Tasman, a Luxury Collection Hotel, HobartThe Tasman, a Luxury Collection Hotel, Hobart is a unique blend of Modern Contemporary, Art Deco, and Heritage architecture, offering 152 luxuriously appointed guest rooms and suites with carefully restored features and exclusive art pieces from local artists.The OpportunityWe are seeking a skilled and...

  • Guest Service Ambassador

    6 days ago

    Hobart, Tasmania, Australia Crowne Plaza Hotels & Resorts Full time

    Job SummaryCrowne Plaza Hotels & Resorts is seeking a skilled Guest Service Agent to provide exceptional customer experiences for our guests. As a key member of our front desk team, you will be responsible for ensuring seamless transactions, offering personalized local insights, and anticipating guests' needs to create unforgettable memories.Key...

  • Guest Services Supervisor

    7 days ago

    Hobart, Tasmania, Australia Hilton Hotels Full time

    JOB DESCRIPTIONDoubleTree by Hilton Hobart – Guest Services Supervisor Join our passionate hospitality team!*Australian Working Rights Required* With a presence in over 100 countries and territories, Hilton provides numerous opportunities to create memorable experiences for guests. From a warm welcome to exceptional service, we strive to ensure that every...

  • Guest Experience Specialist

    5 hours ago

    Hobart, Tasmania, Australia Marriott Full time

    Job SummaryWe are seeking a highly skilled and experienced Guest Experience Expert to join our Rooms Department at The Tasman, a Luxury Collection Hotel, Hobart. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring seamless guest experiences.Key ResponsibilitiesProcess guest check-ins, check-outs, room...

  • Guest Experience Ambassador

    6 hours ago

    Hobart, Tasmania, Australia Marriott International Full time

    {"Transformative Guest ExperiencesThe Tasman, a Luxury Collection Hotel, Hobart, is seeking a skilled Guest Experience Expert to deliver exceptional service to our guests. As a key member of our team, you will be responsible for creating memorable experiences that exceed our guests' expectations.Key ResponsibilitiesProcess guest check-ins, check-outs, room...

  • Guest Experience Expert

    7 days ago

    Hobart, Tasmania, Australia Marriott International Full time

    About The Tasman, a Luxury Collection Hotel, HobartThe Tasman, a Luxury Collection Hotel, Hobart is a unique blend of Modern Contemporary, Art Deco, and Heritage architecture, offering 152 luxuriously appointed guest rooms and suites with carefully restored features and exclusive art pieces from local artists.The OpportunityWe are seeking a skilled and...

  • Guest Service Ambassador

    5 days ago

    Hobart, Tasmania, Australia Accor Hotels Full time

    About Accor HotelsWe are a global leader in the hospitality industry, welcoming individuals from diverse backgrounds and offering a wide range of career opportunities that match our employees' personalities. We support our team members in their professional growth and development, ensuring that their work brings purpose and fulfillment to their lives. As a...

  • Guest Experience Ambassador

    7 days ago

    Hobart, Tasmania, Australia Marriott Full time

    Job SummaryWe are seeking a highly skilled and experienced Guest Experience Expert to join our Rooms Department at The Tasman, a Luxury Collection Hotel, Hobart. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring seamless guest experiences.Key ResponsibilitiesProcess all guest check-ins, check-outs,...

  • Guest Service Agent

    4 weeks ago

    Hobart, Tasmania, Australia IHG Full time

    At Crowne Plaza Hobart, we know that first impressions count. To get our guests' memorable experiences off to an unforgettable start, we're looking for a part time Guest Service Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home. We are looking for Fulltime team...

  • Guest Service Representative

    5 days ago

    Hobart, Tasmania, Australia The Henry Jones Full time

    About The Henry JonesThe Henry Jones Art Hotel is a unique blend of historic and modern architecture, showcasing the best of Tasmanian art and culture. As a leading hospitality provider, we offer an unparalleled experience that combines luxury accommodation, award-winning restaurants, and a diverse range of art exhibitions.What You Can Expect in a DayIn this...

  • Guest Service Agent

    6 days ago

    Hobart, Tasmania, Australia Hilton Hotels Full time

    About the RoleWe are seeking a highly skilled and customer-focused Guest Service Agent to join our team at DoubleTree by Hilton Hobart. As a key member of our Front Office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience from check-in to check-out.Key ResponsibilitiesProvide warm and...

  • Night Manager

    3 days ago

    Hobart, Tasmania, Australia Marriott International Full time

    Job SummaryThe Tasman, a Luxury Collection Hotel, Hobart is seeking a skilled and experienced Night Duty Manager to join our team. As a Night Duty Manager, you will be responsible for ensuring seamless and transformative guest experiences while undertaking administrative and communication duties.Key ResponsibilitiesProcess all guest check-ins, check-outs,...

  • Front Office Duty Manager

    6 days ago

    Hobart, Tasmania, Australia The Luxury Collection Full time

    About the RoleWe are seeking a highly skilled and experienced Front Office Duty Manager to join our team at The Luxury Collection. As a key member of our operations team, you will be responsible for delivering exceptional guest experiences and ensuring seamless day-to-day operations.Key ResponsibilitiesGuest Services: Process guest check-ins, check-outs,...

  • Front Office Duty Manager

    6 days ago

    Hobart, Tasmania, Australia Marriott International, Inc. Full time

    About the RoleWe are seeking a highly skilled and experienced Front Office Duty Manager to join our team at Marriott International, Inc. This is a unique opportunity to work in a dynamic and fast-paced environment, where you will be responsible for delivering exceptional guest experiences and ensuring seamless operations.Key ResponsibilitiesGuest Services:...

  • Night Manager

    6 hours ago

    Hobart, Tasmania, Australia Marriott International Full time

    {"The OpportunityWe are seeking a highly skilled and experienced Night Duty Manager to join our team at The Tasman, A Luxury Collection Hotel, Hobart. As a key member of our front office team, you will be responsible for ensuring seamless and transformative guest experiences while undertaking administrative and communication duties.Key Responsibilities:*...

  • Front Office Duty Manager

    6 days ago

    Hobart, Tasmania, Australia Marriott Full time

    About the RoleWe are seeking a highly skilled and experienced Duty Manager to join our team at The Tasman, a Luxury Collection Hotel, Hobart. As a key member of our Front Office team, you will be responsible for delivering exceptional guest experiences and ensuring seamless operations.Key ResponsibilitiesGuest Services: Process guest check-ins, check-outs,...

  • Night Manager

    7 days ago

    Hobart, Tasmania, Australia Marriott International Full time

    Job SummaryThe Tasman, a Luxury Collection Hotel, Hobart is seeking a skilled and experienced Night Duty Manager to join our team. As a Night Duty Manager, you will be responsible for ensuring seamless and transformative guest experiences while undertaking administrative and communication duties.Key ResponsibilitiesProcess all guest check-ins, check-outs,...

  • Front Office Duty Manager

    6 days ago

    Hobart, Tasmania, Australia The Luxury Collection Full time

    About the RoleWe are seeking a highly skilled and experienced Front Office Duty Manager to join our team at The Luxury Collection Hotels & Resorts. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring seamless operations.Key ResponsibilitiesGuest Services: Process guest check-ins,...