Guest Relations Manager
6 hours ago
Responsibilities:
* Manage the needs of VIP guests and inform other team members of their requirements
* Meet, greet, and direct guests who enter the lobby area
* Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on their requirements
* Seek verbal feedback from customers on a regular basis and respond to all guest queries in a timely and efficient manner
* Manage, record, and resolve promptly guest or customer complaints
* Ensure a high level of customer service is constantly maintained for Reception, Lobby area, and Executive Lounge
Requirements:
* Previous managerial experience in a customer service function
* Excellent leadership, interpersonal, and communication skills
* Accountable and resilient
* Commitment to delivering a high level of customer service
* Ability to work under pressure
* Flexibility to respond to a variety of different work situations
If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.
At Hilton, we are committed to building a culture of service and creating a rewarding experience for our guests and team members alike.
We look forward to hearing from you"}
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