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Front Office Duty Manager
2 months ago
We are seeking a highly skilled and experienced Front Office Duty Manager to join our team at The Luxury Collection Hotels & Resorts. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring seamless operations.
Key Responsibilities- Guest Services: Process guest check-ins, check-outs, room assignments, and room change/late check-out requests, secure payment, activate/reissue room keys, and resolve guest calls.
- Leadership: Utilize interpersonal and communication skills to lead, influence, and encourage others; advocate sound financial/business decision making; demonstrate honesty/integrity; lead by example.
- Operations: Supervise and manage employees; manage all day-to-day operations.
- Financial Management: Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement.
- Guest Relations: Assist in the response and resolution of all guest issues received directly from guests or from Guest Relations.
- Chargebacks and Rebates: Monitor that the supervisor is researching/processing all chargebacks and rebates on a timely basis.
- Conflict Resolution: Handle complaints, settle disputes, and resolve grievances and conflicts.
- Interdepartmental Collaboration: Maintain a strong working relationship with all departments to support property operations and goals.
- Previous experience as a Front Office Duty Manager.
- Exceptional interpersonal communication skills.
- Thorough follow-up, strong attention to detail, and problem-solving skills.
- Excellent time management and organizational skills.
- Ability to emotionally connect with guests and provide superior levels of service.
- Conflict resolution experience.
- Must have the flexibility to work on a 24-hour rotating roster including public holidays and weekends.
- Experience with OPERA property management system is a distinct advantage.
- Must have full working rights for Australia.
The Luxury Collection Hotels & Resorts is a unique and rare opportunity to join our pre-opening team. We offer a supportive, progressive, and highly experienced team environment. Our benefits and discounts for Associates, Family, and Friends across all Marriott properties worldwide make us an attractive employer. We also offer vast career and learning and development opportunities, wellbeing programs, and initiatives. Enjoy a relaxed lifestyle with easy access to world-class events.
