Outbound Services Team Lead

4 weeks ago


Sydney, New South Wales, Australia Optimum Consulting Full time
Senior Outbound Services Coordinator

We are seeking a highly skilled and experienced Senior Outbound Services Coordinator to join our team at Optimum Consulting. As a key member of our team, you will be responsible for leading the development and implementation of our outbound call/engagement centre processes and policies.

Key Responsibilities:
  • Lead a team of Outbound Services Coordinators in making proactive outbound service and engagement calls to new and existing Fund members.
  • Develop and refine centre processes and policies to ensure efficient workflows and exceptional service experiences.
  • Provide guidance and support to team members, and contribute to the ongoing improvement of centre processes and procedures.
  • Interact with other departments, liaise, and report on key performance indicators.
Requirements:
  • Leadership experience and a good understanding of the superannuation regulatory and compliance framework.
  • Experience in a financial services sector contact/service centre role.

This is an outstanding opportunity to be part of a dynamic and fresh team with a super fund that offers a positive and professional working culture. If you are a motivated and experienced professional looking for a new challenge, please apply.



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