Global Outbound Quality Assurance Specialist

1 month ago


Sydney, New South Wales, Australia Amazon Full time

• Ensure the highest quality of our outbound communications by thoroughly testing email and push notification campaigns.

• Collaborate with cross-functional teams to uphold standards and best practices, identifying and resolving issues before they impact the customer.

• Conduct QA of campaign creation, segmentation, and monitoring to ensure consistent, personalized, and error-free customer experiences.

• Partner with the global segmentation team and production leads to identify underperforming campaigns and propose actionable strategies for improvement or deactivation.

• Provide detailed reports on QA findings, including root causes of failures, trends, and improvement recommendations to campaign production teams.

• Check recently deployed campaigns to ensure they are sending as expected, and provide initial performance metrics.



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