Customer Service and Account Management Professional
3 weeks ago
#### Job Description
At Jobs for Humanity, we are seeking a highly skilled Customer Service and Account Management Professional to join our team. As a key member of our organization, you will play a crucial role in ensuring customer satisfaction and maintaining positive client relationships.
#### Key Responsibilities
* Provide exceptional customer service and support via phone, email, or live chat, addressing customer concerns and providing accurate information.
* Assist customers in troubleshooting product or service-related issues, guiding them through the resolution process.
* Ensure timely and effective resolution of customer complaints, escalating complex issues to the appropriate departments when necessary.
* Maintain a high level of product knowledge to effectively address customer inquiries and provide appropriate solutions.
#### Account Receivables and Collections
* Monitor and manage accounts receivables, ensuring accurate and timely invoicing to clients.
* Follow up with customers regarding outstanding payments, providing friendly reminders and facilitating the collection process.
* Collaborate with the finance team to resolve any billing discrepancies or disputes, ensuring prompt resolution and maintaining positive client relationships.
* Utilize collection software and tools to track and document all collection activities, maintaining accurate and up-to-date records.
#### Relationship Management
* Build and maintain strong relationships with clients, serving as their primary point of contact for all customer support and account-related inquiries.
* Proactively identify opportunities to enhance customer satisfaction and loyalty, providing personalized assistance and tailored solutions.
* Collaborate with cross-functional teams, including sales and product development, to address customer needs and improve overall customer experience.
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