Customer Service Ambassador

2 weeks ago

Sydney, New South Wales, Australia Impel Management Full time

Embark on a dynamic career journey with Impel Management, where you will be the face of our esteemed insurance company.

We are seeking highly motivated and enthusiastic Customer Care Representatives to join our team in the CBD, providing exceptional service and making a meaningful impact on customers' lives.

Key Responsibilities:

  • Efficiently handle high-volume inbound calls from customers, delivering prompt and personalized assistance.
  • Provide comprehensive support for pricing inquiries, policy information, and general questions, ensuring seamless customer experiences.
  • Deliver outstanding customer service while adhering to company guidelines, fostering strong relationships with clients.
  • Liaise effectively with stakeholders and health professionals regarding insurance policies, demonstrating excellent communication skills.
  • Collaborate with the team to achieve performance targets and Key Performance Indicators (KPIs), driving business success.

Qualifications:

  • Proven experience in customer-facing roles, with hospitality experience being highly regarded.
  • Exposure to targets or KPIs in a professional environment, demonstrating adaptability and drive.
  • Excellent communication skills, combined with a friendly and empathetic demeanor, essential for building trust with customers.
  • A genuine passion for helping people and delivering exceptional service, driving personal and professional growth.
  • The ability to thrive in a fast-paced environment, prioritizing tasks efficiently and effectively.
  • A proactive attitude, coupled with a willingness to learn and adapt, crucial for long-term success.

About the Role:

  • Promote a positive and inclusive work environment, fostering a culture of diversity and teamwork.
  • Cultivate strong relationships with customers, exceeding expectations and delivering world-class service.
  • Develop and maintain extensive product knowledge, enabling confident advice and guidance.
  • Contribute to the development of business strategies, leveraging expertise to drive growth and innovation.

Why Join Impel Management?

  • Career Growth: Embark on a fulfilling journey with opportunities for professional development and advancement.
  • Training and Support: Receive comprehensive training and ongoing support to ensure success in your role.
  • Positive Work Environment: Be part of a dynamic and collaborative team that values diversity, inclusion, and teamwork.

Join us in shaping the future of customer service excellence at Impel Management, where innovation meets dedication.

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