Customer Relationship Business Development Specialist

1 week ago

Melbourne, Victoria, Australia Bank of Queensland Full time

Discover Your Potential as a Customer Relationship Business Development Specialist

About the Role

We are seeking passionate individuals to join our team as Customer Relationship Business Development Specialists. This exciting opportunity offers a chance to kickstart your banking career, with plenty of pathways for growth and development.

As a Customer Relationship Business Development Specialist, you will be at the heart of delivering outstanding customer experiences. Your role is all about building and maintaining lasting relationships, helping to retain loyal customers by understanding their individual needs and offering tailored solutions, while keeping the bank's interests in mind.

Key Responsibilities:

  • Customer Champion: Engage in meaningful conversations to uncover customers' financial goals. Use your knowledge of ME products to recommend the best solutions, whether that involves suggesting a home loan, a top-up, or referring them to our Customer Relationship Specialists for further analysis.
  • Deliver Exceptional Service: Build strong, positive relationships with customers, both internal and external. You'll consistently provide exceptional customer service, while upholding BOQ Group values in every interaction.
  • Contribute to Team Success: Work collaboratively within a supportive team environment, meeting productivity targets and ensuring efficient turnaround times. Be flexible in supporting other business units when needed during peak periods.
  • Commit to Continuous Learning: Stay up to date with our conversational frameworks, retention strategies, and ongoing business initiatives. Your willingness to learn and grow will fuel both your success and the success of our team.

About You

Are You a People-Focused, Career-Oriented Individual?

If you love building relationships and are committed to exceeding customer expectations, this could be the role for you. Experience in sales, retention, or customer service is ideal, and a background in financial services is highly regarded.

The Ideal Candidate Will Have:

  • Strong Communication Skills: You have excellent verbal and written skills, able to explain complex financial concepts in a way that's easy for customers to understand.
  • Customer Service Champion: You're passionate about delivering exceptional service and building lasting customer relationships.
  • Team Player: You thrive in a collaborative environment and enjoy working toward shared goals.
  • Quick Learner: You're adaptable, eager to learn new technologies, and committed to staying current with industry trends.

About Us

BANK OF QUEENSLAND GROUP

A Unique Financial Services Provider

We are a family of challenger brands (BOQ, ME Bank, Virgin Money Australia, BOQ Specialist) united by a common goal – to provide a genuine alternative to Australian financial services for customers and employees. Our inclusive vision fosters a workspace that values and leverages difference and creates new possibilities.

Salary: $70,000 - $90,000 per annum

Benefits

We Offer:

  • Flexible working arrangements
  • Discounted financial products
  • Salary sacrificing options
  • Paid parental leave with no minimum
  • Paid volunteer days
  • Purchase annual leave
  • Discounted private health insurance plan
  • Employee Assistance Program (EAP)
  • Access to employee network groups focused on First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, and accessibility

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