Customer Relationship Manager

5 days ago

Melbourne, Victoria, Australia Sportsbet Pty Ltd Full time

About the Role

Sportsbet Pty Ltd is seeking a skilled Customer Relationship Manager to join our Premium team. As a key member of our customer-facing team, you will be responsible for building and maintaining strong relationships with our most valued customers.

Key Responsibilities

  • Act as the primary point of contact for Sportsbet customers and manage any issues or enquiries that come through.
  • Work with internal teams to resolve issues in a timely manner.
  • Host and ensure customers have a superior experience at sporting and general events.
  • Maintain records of all communication and customer insights within CRM (Salesforce) for customization and relationship building.
  • Amplify marketing campaigns through outbound calling and other available channels.
  • Meet and exceed performance metrics, including customer satisfaction scores, response times and product promotion targets.

What We Offer

  • A genuine flexible working policy with a $800 work from home office allowance.
  • Weekly concierge service including free massages, manicure/nail appointments – all onsite.
  • Daily fresh fruit, free breakfast, sparkling water and Kombucha on tap in the office.
  • Development budget to send you to conferences, events, courses and other learning opportunities.
  • End of trip facilities with an onsite table tennis and pool table.
  • Access to our Employee Assistance Program and a Circle In membership.
  • Industry leading Parental Leave support program with 26 weeks paid leave for Primary Carers and no wait time.

About Us

Sportsbet Pty Ltd is a leading Australian e-commerce business in the online wagering sector, bringing excitement to over 2 million Aussies. We do this by living our values to create an innovative entertainment brand, trailblazing products and best-in-class platforms that deliver great experiences to our customers.

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