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Customer Relationship Manager
2 months ago
About the Role:
Catch Group is seeking a highly skilled CRM Coordinator to join our team. As a CRM Coordinator, you will play a critical role in executing trade plans across email, push, and SMS, ensuring that we are sending the best offers to our customers.
Key Responsibilities:
- Work closely with the E-commerce and CRM teams to define promotional plans across email and push
- Ensure a customer-led approach is adopted for all communication plans
- Manage the CRM event calendar to ensure that session and GTV targets are met
- Recommend most suitable channels to help maximise reach and effectiveness
- Help test and QA campaigns
- Work with campaign analysts to develop a deep understanding of campaign performance at a customer level
- Ensure that customer communications are driving key business objectives
- Present back key campaign learnings to help inform future decision making
Requirements:
- Degree qualified in a marketing/business-related discipline
- At least 2 years' experience executing customer campaigns across direct communications channels in the retail industry
- Experience in helping to deliver customer-led, personalised communications
- Experience working in a CRM function with a strong knowledge of best CRM practices and compliance
- High-level knowledge of email automation and customer relationship management systems
- Ability to help execute complex customer campaigns across multiple channels
- Constantly put themselves in the shoes of the customer
- Outstanding verbal and written communication skills
- Willingness to challenge the status quo and champion continuous improvement
- Ability to deal with ambiguity and translate into clearly defined plans
- Ability to meet deadlines with a high level of motivation to achieve results efficiently
- Strong attention to detail
Why Join Catch Group:
Catch Group is a fun, challenging, and uniquely different place to work. We offer a range of benefits, including flexibility, extended parental leave, convenient office location, modern office space, and more.
