Customer Relationship Officer

5 days ago


Melbourne, Victoria, Australia Bendigo and Adelaide Bank Full time

About Us

Bendigo and Adelaide Bank is a leading financial institution that offers a wide range of banking and financial services to individuals and businesses. We are committed to providing exceptional customer service and building strong relationships with our customers.

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Relationship Officer. As a key member of our branch team, you will be responsible for providing a seamless banking experience to our customers by meeting their end-to-end banking needs.

Key Responsibilities

  • Provide exceptional customer service and build strong relationships with new and existing customers
  • Meet customers' end-to-end banking needs across transaction activities, exploring needs and circumstances, and providing consumer lending and other financial solutions relevant to their lifestyle
  • Demonstrate a high level of ownership and take initiative to identify and meet customers' needs
  • Actively engage customers to explore the best products and services to suit their needs
  • Stay up-to-date with industry trends and developments to provide expert advice and guidance to customers

About You

We are looking for someone who is keen to learn and progress in their career. A successful Customer Relationship Officer will bring:

  • Demonstrated ability to achieve sales results through solutions that truly meet the customer's needs
  • Ability to effectively communicate with new and existing customers face-to-face and over the phone
  • Ability to quickly learn new systems and processes
  • High level of banking product knowledge, including transactions accounts, insurance, term deposits, and credit cards
  • Experience in consumer lending and the banking and finance industry (a plus but not essential)

What We Offer

We offer a dynamic and supportive work environment, opportunities for career growth and development, and a competitive salary and benefits package.



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