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Head of Strategic Partnerships

2 months ago

Sydney, New South Wales, Australia nCino Full time
About the Role

nCino is a leading cloud banking platform that offers exciting career opportunities for individuals who want to join a dynamic and innovative team.

Job Summary

The Head of Strategic Partnerships will be responsible for managing a portfolio of technology and/or consulting partners within nCino's ecosystem. This role will lead efforts in relation to vetting and onboarding potential partners, business development and go-to-market strategies of existing partners, as well as ensuring the whole ecosystem is well-equipped to sell and deliver at scale.

Key Responsibilities
  • Manage and Own the Ecosystem: The Head of Strategic Partnerships will be responsible for managing the overall relationship between nCino and its ecosystem, including system integration and technology partners.
  • Vetting and Onboarding: This role will be responsible for vetting and onboarding new partners, including creating training and enablement documentation as well as conducting formal training classes.
  • Partner Enablement: The Head of Strategic Partnerships will be responsible for understanding the partner's requirements and creating user and training documentation and enablement for nCino associates on those new technologies brought into the ecosystem.
  • Mentorship and Guidance: This role will provide mentorship and guidance to colleagues, transfer knowledge and domain skills, and actively support onboarding and growth in teammates.
  • Risk Management: The Head of Strategic Partnerships will perform risk management and mitigation, with the aim of helping our ecosystem to gather requirements, design the solution, and ultimately implement and use the nCino system.
  • Relationship Building: This role will build relationships with key leaders in nCino to understand product strategy and solution requirements to influence which partners and technology vendors nCino welcomes into our ecosystem.
  • Project Methodologies: The Head of Strategic Partnerships will understand various project methodologies to drive best practices within our ecosystem regarding implementation plans – cost, resourcing, scope, timelines, deployment and adoption plans, etc.
  • Technical Partnerships: This role will drive technical partnerships to support testing and deployment needs specific to the nCino system.
  • Relationship Management: The Head of Strategic Partnerships will establish deep relationships with key executives at all partners across the region and drive relationship building activities between our partners and internal teams.
  • Escalation Point: This role will serve as the primary escalation point and information source for both internal and partner resources providing guidance and assistance in the system project decision making process.
  • Technical Support: The Head of Strategic Partnerships will coordinate technical support of partner-owned orgs, integrations, enablement activities, takes responsibility for deploying functional solutions, such as creating, adopting and implementing system trouble-shooting plans, which ensures acceptable quality and integrity of the system and its delivery.
  • Project Estimation: This role will partner with Sales and Customer Success teams to accurately estimate project timeframes and costs, which are established in line with nCino project methodology and best practices.
  • Feedback Loop: The Head of Strategic Partnerships will coordinate feedback loop from partner users and configuration resources to nCino product teams around product ideas, concerns, and challenges within the nCino platform.
  • Process Improvement: This role will identify, investigate, and analyze nCino's processes, procedures, and work practices to establish collaborative ways of working with the ecosystem, fostering an improvement mindset.
  • Partner Training: The Head of Strategic Partnerships will lead partner training coordination, enablement, and certification.
Requirements
  • Education: Bachelor's Degree with 12+ years of Relationship Management, Banking, Consulting or Software experience, or equivalent combination of education and experience.
  • Project Management: Proven track record of project management with ability to demonstrate successful outcomes.
  • Communication Skills: Strong listening skills and impeccable verbal and written communication skills.
  • Problem Solving: Problem solving mindset (inquisitive) with eye on continual improvement.
  • Adaptability: Flexible demeanor with strong situational adaptability.
  • Conflict Resolution: Adept at conflict resolution and ability to think through/resolve complex scenarios.
Travel

This role requires up to 50% domestic and international travel.