Luxury Guest Services Manager

4 weeks ago


Sydney, New South Wales, Australia The Star Entertainment Group Full time
About This Role

We are seeking an experienced Concierge Team Lead to join our team at The Darling. As a key member of our front desk team, you will be responsible for overseeing the day-to-day operation of the Concierge desk and ensuring a positive guest experience.

This is a fantastic opportunity to build memorable connections with our guests and hotel teams, while promoting The Star Sydney as a leading destination.

  • Key Responsibilities:
  • Supervise and add value to the activities of team members by providing leadership to ensure maximum productivity and guest satisfaction
  • Enthusiastically welcome guests, anticipate their needs, assist with arrivals, departures
  • Ensure guest queries are handled in a timely and professional manner
  • Create a positive work environment that facilitates team member motivation, builds morale and teamwork
  • Promote and share knowledge about our beautiful City and local area ensuring our Hotel guests experience the seamless level of service they expect from a luxury hotel
  • Requirements:
  • Previous experience in hospitality or guest service supervisor/management role is desirable
  • Outstanding passion to deliver excellent guest service
  • Opera Property Management System (PMS) experience or similar
  • Bilingual/Multilingual is advantageous
  • Flexibility to work in a full-time capacity across a 24/7 roster (including mornings, evenings and weekends)

What We Offer:

  • Complimentary meal on site every day including hot meals, sandwich bar and more
  • Uniform laundered and ready for you daily on property
  • Five weeks of paid Annual Leave for team members who meet the definition of shift worker
  • Discounted parking + other transport options
  • Up to 30% discounts across award-winning restaurants and accommodation
  • Lifestyle discounts including gym memberships, retail discounts and dry-cleaning services
  • Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait Islander and LGBTQI+
  • Endless career growth and opportunities to learn and develop your career

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia's First Nations Peoples, and people with disabilities. We offer a range of flexible working options for team members to find a balance between work and life that's right for them and their unique well-being needs.



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