Customer Experience Specialist
4 days ago
We are seeking a Customer Experience Specialist to join our team at Tal Services Limited.
About the Role
This is an exciting opportunity to work in a fast-paced environment where you will be responsible for delivering exceptional customer experiences via telephony and online platforms.
Your Key Responsibilities
- Tele Underwriting and Interviews: You will perform high-quality tele underwriting and interviews with customers, ensuring that all interactions meet TAL's service standards and quality expectations.
- Enquiries and Escalations: You will respond to customer enquiries and escalate complex issues to ensure timely resolutions and maintain high levels of customer satisfaction.
- Team Collaboration: You will work collaboratively with your team to achieve business objectives, share knowledge, and contribute to a positive team culture.
- Compliance and Quality: You will adhere to TAL's compliance and quality procedures, identifying areas for improvement and contributing to process enhancements.
About You
To succeed in this role, you will have:
- Previous experience in a customer-facing or underwriting administration role, preferably in a similar industry.
- Excellent communication skills, both written and verbal, with a focus on providing exceptional customer service.
- A strong ability to empathise with customers, actively listening to their needs and concerns.
- Motivation to learn and develop new skills, with a commitment to continuous improvement.
- Ability to work autonomously and as part of a team, prioritising tasks and managing time effectively.
What We Offer
Tal Services Limited offers a competitive salary of $60,000 - $80,000 per annum, depending on experience. This role also provides opportunities for professional growth and development, including training and support to enhance your skills and career prospects.
Join Our Team
We value diversity and inclusion, and welcome applications from candidates who share our values and enthusiasm for delivering exceptional customer experiences.
-
Customer Experience Liaison
1 week ago
Melbourne, Victoria, Australia Customer Engagement Centre Full timeJob DescriptionWe are seeking a highly skilled Customer Engagement Associate to join our Customer Engagement Centre team.About the RoleThis is a hybrid working arrangement, with a mix of remote and on-site work. The successful candidate will be required to perform national police checks.Key Responsibilities:Provide exceptional customer service through...
-
Customer Experience Coordinator
4 days ago
Melbourne, Victoria, Australia Customer Engagement Centre Full timeRole OverviewWe are seeking an experienced customer service professional to join our team as a Customer Engagement Associate.
-
Real Estate Support Specialist
5 days ago
Melbourne, Victoria, Australia Commercial-RTA-Customer Experience Full timeAbout the RoleWe are seeking a skilled Technical Product Expert to join our Commercial-RTA-Customer Experience team. As a key member of our team, you will provide technical support to our Real Estate agency clients using our Real Time Agent product.As a Technical Product Expert, you will be responsible for delivering high-quality technical support to our...
-
Customer Portfolio Manager
4 days ago
Melbourne, Victoria, Australia BOQ Specialist Full timeAbout the OpportunityWe are seeking an experienced Customer Portfolio Manager to join our team at BOQ Specialist. In this role, you will be responsible for managing a diverse portfolio of customers, with a focus on customer retention and growth.
-
Customer Experience Specialist
5 days ago
Melbourne, Victoria, Australia Sportscraft Full timeAbout the RoleAs a Customer Experience Specialist, you will be responsible for delivering exceptional customer-focused service and ensuring seamless transactions in our store. You will report to the Store Manager/Assistant Store Manager and work closely with the team to achieve sales targets and maintain the highest levels of store presentation.
-
Customer Experience Specialist
3 weeks ago
Melbourne, Victoria, Australia Bendigo and Adelaide Bank Full timeAbout the RoleWe are seeking a Customer Experience Specialist to deliver exceptional service to our customers, understanding their needs and circumstances to find the right solutions. You will work in a dynamic environment, moving between front-of-house concierge, finding solutions and educating customers, as well as providing consumer lending and other...
-
Customer Experience Specialist
1 month ago
Melbourne, Victoria, Australia AGL Full timeTransforming Customer Experiences at AGLWe're seeking a dynamic and data-driven Customer Experience Specialist to join our Customer Experience team at AGL. In this role, you'll play a pivotal part in enhancing the experience for residential and SME customers, analysing customer feedback, and identifying opportunities to drive meaningful changes across AGL's...
-
Customer Experience Specialist
4 weeks ago
Melbourne, Victoria, Australia AGL Full timeTransforming the Energy LandscapeAt AGL, we're redefining the future of energy by harnessing the power of innovation and customer-centricity. As a Customer Specialist, you'll play a pivotal role in shaping this vision by delivering exceptional support and building meaningful relationships with our customers.About the Role:Our Electrification & Innovation...
-
Customer Experience Specialist
3 weeks ago
Melbourne, Victoria, Australia carsales Full timeAbout usAt carsales, we're passionate about providing a seamless experience for our customers. We're always looking for talented individuals who share our vision and values.Job SummaryWe're seeking a Customer Experience Specialist to join our team. This is an exciting opportunity to work with a dynamic team and make a real impact on our customers' lives.Key...
-
Customer Experience Specialist
4 weeks ago
Melbourne, Victoria, Australia JK Personnel Full timeAbout the Role:We are seeking a skilled Customer Experience Specialist to join our team at JK Personnel. As a Hyper Help Agent, you will play a critical role in delivering exceptional customer experiences through various communication channels.Key Responsibilities:Engage with customers to understand their issues and provide timely resolutionsCollaborate with...
-
Customer Experience Specialist
4 weeks ago
Melbourne, Victoria, Australia Bare Cremation Full timeBare Cremation is a technology company revolutionizing the funeral industry. We're committed to providing exceptional care, support, and guidance to our customers during their time of need.As a Customer Care Specialist, you will be the first point of contact for families looking for guidance and assistance in arranging a funeral. Your role will involve...
-
Customer Experience Specialist
4 weeks ago
Melbourne, Victoria, Australia Carlton & United Breweries Full timeYour ImpactAs a Customer Experience Specialist at Carlton & United Breweries, you will play a pivotal role in delivering exceptional customer experiences that exceed expectations.Key Responsibilities:Take ownership of customer interactions to provide tailored solutions.Work across multiple systems to resolve customer queries efficiently.Strive for first call...
-
Customer Experience Specialist
6 days ago
Melbourne, Victoria, Australia Woolworths Full timeWe're looking for a Customer Experience Specialist to join our team at Woolworths Supermarkets.Key Responsibilities:Picking fresh products for our customers who shop onlineProviding exceptional customer service and ensuring a seamless shopping experienceWorking effectively as part of a team to meet sales targets and exceed customer expectationsAbout the...
-
Customer Experience Specialist
3 weeks ago
Melbourne, Victoria, Australia Hub Australia Full timeRole OverviewHub Australia is seeking a skilled and enthusiastic individual to join our team as a Customer Experience Specialist. This dynamic role will provide exceptional experiences for our members and guests, showcasing the best of our hospitality and customer service skills.Main ResponsibilitiesCreate tailored experiences for members and guests,...
-
Customer Experience Specialist
4 weeks ago
Melbourne, Victoria, Australia Xero Full timeAbout the RoleXero is seeking a skilled Customer Experience Specialist to join our team. As a key member of our Customer Experience team, you will provide exceptional support and guidance to small business owners, bookkeepers, and accountants when they reach out to us with a question or when we proactively contact them by phone.Key ResponsibilitiesProvide...
-
Customer Experience Specialist
7 days ago
Melbourne, Victoria, Australia Telstra Full timeJob SummaryWe are seeking a skilled Customer Experience Specialist to join our team in Melbourne North.This is a fantastic opportunity to provide exceptional customer experiences by activating and assuring telecommunications / technology products and services, in the home and/or business.You will work independently to deliver seamless service rectification...
-
Customer Experience Specialist
5 days ago
Melbourne, Victoria, Australia Travel + Leisure Co. Full timeWe're looking for a motivated and detail-oriented Customer Experience Specialist to join our team at Travel + Leisure Co.Company OverviewAt Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club, and Sports...
-
Customer Experience Specialist
2 weeks ago
Melbourne, Victoria, Australia Hudson Australia Full timeWe're seeking a skilled Customer Experience Specialist to join our team in Melbourne. As a key member of our customer-facing team, you'll be the first point of contact for customers seeking assistance with their accounts.In this role, you'll have the opportunity to make a real impact by helping customers unlock benefits and providing solutions to improve...
-
Customer Experience Specialist
3 days ago
Melbourne, Victoria, Australia Seed Heritage Full time**About Seed Heritage**We elevate the everyday with our beautiful design and modern Australian perspective. Our collections centre on timeless pieces that last for years, and we now reach a global audience with over 200 stores across Australia, New Zealand, Hong Kong, and Singapore.**Our Culture**We value family, friends, and moments together, reflecting...
-
Telephony Customer Experience Specialist
6 days ago
Melbourne, Victoria, Australia Tal Services Limited Full timeJob SummaryWe are seeking an experienced Telephony Customer Experience Specialist to join our team at Tal Services Limited. This role involves delivering exceptional tele service experiences to our customers across various business units.