Home Loan Specialist

3 weeks ago


Sydney, New South Wales, Australia EBR Full time

About this role:

Our client, EBR, seeks a skilled Home Loan Specialist to join their team. As a Digital Mortgage Expert, you will play a crucial role in providing exceptional customer service and building relationships with current and prospective customers in the home lending space.

Key responsibilities:

  • Provide inbound and outbound support to customers regarding home loan products and services.
  • Assist with digital loan application processes and underwrite loans.
  • Resolve customer complaints and issues in a timely and professional manner.
  • Complete loan applications, payments, and arrears management, as well as act on fraud alerts.

Requirements:

  • RG 146 qualified with at least 2 years of experience in retail mortgage lending and sales/customer service in a call centre.
  • Knowledge of NCCP, Privacy, Debt Collection, and AML/CTF Acts.
  • Proven negotiation experience and a strong passion for customer service.

A career with EBR:

At EBR, we offer a dynamic and supportive work environment with opportunities for long-term career growth. If you are a motivated and customer-focused individual, please apply now and take the first step towards a rewarding career in mortgage lending.


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